United Airlines

United Airlines is a major airline and a founding member of the Star Alliance. In 2010, United Airlines merged with Continental and is now known as United Continental. United Continental is headquartered in Chicago and is also part of Star Alliance, the largest global airline alliance. United Airlines operates on average over 5,000 flights a day to 376 airports on 6 continents from their major hubs in Chicago, Denver, Guam, Houston, NYC, San Francisco, Tokyo, and Washington D.C.

United Continental Pet Policy

United Continental is committed to providing safe and comfortable travel for your pet. Their program, Pet Safe ® offers the following options:

  • Customers can track their animals that travel as cargo online throughout their journey
  • United accepts small animals for travel in the cabin
  • Service animals such as guide dogs are welcome on board or as cargo
  • Pets can travel United Continental’s cargo service which offers same day, airport to airport delivery

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Transport Rules

  • Your pet must travel in a container that is ventilated
  • The carrier must be large enough for your pet to stand up, turn around, and lie down.
  • Your pet’s travel container must be strong enough to protect your pet during the flight, be secure, and have a water and food container that is accessible from outside the carrier.
  • Each kennel should contain no more than one adult dog or cat, no more than two puppies or kittens younger than 6 months of age
  • Dogs and cats cannot travel in the same kennel

Important Tip:
Rules for international in-cabin pet acceptance vary widely. For travel outside the U.S. with an in-cabin pet, contact United Reservations at 1-800-UNITED-1 (1-800-864-8331) for assistance and more information about international in-cabin pet acceptance and service charges.

Pets in the Cabin: United Continental Policy

United Continental allows domesticated dogs, cats, rabbits, and birds to be carried in the cabin on most flights in the U.S. An additional charge of $125 for travel may be added to your ticket. Pets can be booked online or by calling and making reservations.

To prepare your service animal for travel:

  • Bring a dog safety harness to secure your dog during take off and landing
  • On long haul flights, a fleece bed is suggested to maximize comfort for your service pet.
  • Pets must be in a kennel that fits comfortably under the seat
    • 17.5 x 12 x 7.5 for hard sided kennels
    • 18 x 11x 11 for soft sided kennels
  • One pet per passenger is allowed in the cabin
  • Pets are not permitted on flights to or from or through Hawaii and Guam
  • Pets under 8 weeks of age are not allowed to travel on United Continental flights

Pets in the Baggage Compartment: United Continental Policy

  • Pets booked to travel with United Continental in the cargo area must be in kennels that are sturdy, well-ventilated, and large enough for the pet to sit and stand
  • United can transport dogs in giant crates as long as the dimensions do not exceed 48 x 32 x 35
  • The kennel must be labeled with a “LIVE ANIMAL” sticker that must be adhered to the top and at least one side of the kennel in 1 inch tall letters
  • Include two empty dishes, one for food and one for water, that can be accessed from outside of the kennel
  • The kennel must contain absorbent material or litter. Newspaper is a good choice, however colored inks may be toxic to animals. The use of straw, hay, or wood shavings is prohibited for international flights.
  • Depending on the size of the kennel, additional fees may vary

For more details about United Continental ‘s pet policies, please see this page of the United Continental website


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