Pet Friendly Lodging Reviews

Super happy with this property. The staff was very welcoming and constantly checked up on us to see if we needed anything. I particular shout-out to Elizabeth who checked us in and was particularly kind after a long day of travel. This is a small, boutique hotel, the room was spacious and clean and the Italian restaurant on the first floor is delicious and handy. Gild Hall is within walking distance of many attractions, and there are plenty of coffee shops, restaurants and even a full grocery store near by. Highly recommended. Will return.

We had a wonderful weekend stay at Gild Hall. The rooms were well decorated and generous for NYC. The staff were so friendly, professional and welcoming, especially Maya. Would be very happy to stay there again.

Booked a last-minute trip to NYC leading up to New Year’s Eve and of course had trouble finding a nice hotel. Happened upon Gild Hall by Hyatt on hotels.com and couldn’t have been more pleased. Staff was friendly and helpful, check-in was quick and easy, and the rooms were nicely appointed. Special shout out to the staff member who checked us in (sorry can’t remember his name) who was funny & offered us champagne while we checked in. I’ve been a dedicated Hilton Honors member for years, but I know when I come into NYC, Gild Hall is where we’ll stay!

This hotel is a bit away from the busy midtown Manhattan area, but the amazing customer service from the staff makes it one of the top choices to stay in the city. The friendly staff and their attention to detail create a welcoming atmosphere that more than makes up for the hotel's distance from the lively action of NYC.

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Hidden fees not good "resort fees of 40 dollars per day" staff told me parking would 60 but they change to 75. They try to milk a dollar out of u anyway they can like there going bankrupt. Took too long to bring car out 30 minutes only one guy working. No empathy or care for guest concerns.

I paid for my hotel room weeks ago via Expedia. Upon arrival, I checked in for one night on Saturday, December 7th around 8am. I spoke to the woman at the front desk and asked for an early check in. She took my card, made me aware of the incidental fee, and returned my card. I thought everything was fine and I went on to do what I needed to do. Sunday morning I checked my bank account as I always do and noticed I was missing a significant amount of money. I noticed 3 additional charges from the Gild Hotel. I went down to the front desk to ask what the charges were (and to let them know there was what appeared to be blood stains on the sheets) and the gentleman behind the desk called for the manager, Dalila. Dalila came and explained at first that she could not see what the charge was for. I made her aware that I understood the one charge was for the incidental fee, but there were 2 additional charges that should not be there. In an extremely condescending tone, she told me that it’s “not a big deal,” and that she was trying to explain to me what the charges are (even though she did not know). Berating me, she smirked and kept interrupting me as I was trying to explain to her that one charge was too specific of a number to simply be a mistake and that something was wrong.

Nice size room and very comfortable bed for a reasonable price. It would be nice if the shower had a hand held shower head in addition to the rainfall shower head.

Overall the property is nice. Downtown - so not too much going on in terms of eating, nightlife -but close to freedom tower and many trains. Once complaint was we participated in the Thanksgiving day parade and when we came back to get our bags and have lunch - the front desk said they couldn't provide us a couple of towels to dry off. That's just bad and lazy service for paying guests.

Service was excellent. Staff also were caring and helpful