What Others Have Said
Econo Lodge
5425 Midland Road, Billings, MT 59101
Expedia Group verified review
We got to the hotel between 630pm and 7pm to check in and our room still wasn't clean. We were given our keys but told to come back in an hour. When we returned the room still wasn't clean. The housekeeper was looking for a vacuum to sweep the room. One of the pillows was missing the case and there were no towels. The housekeeper went to get some from downstairs. She came back with 2 pillows and 3 towels for 5 people. While she was gone we noticed there were no trash cans, telephone or refrigerator in the room. My husband went to ask for trash cans as we couldn't call the front desk to get them. They told us they would look but never brought them to us. The shower handle was a quarter turn valve not an actual handle and the toilet didn't work. We had to pour cups of water in the tank just to get it to flush. It was also advertised online that there was a pool and hot tub but the hot tub was broken and the pool is outdoor only. I told them that they needed to fix this online because people pick hotels based on these things especially when they have kids. The hallways and stairs were not vacuumed and breakfast was lacking.
Hotels.com verified review
My boyfriend and I had an amazing stay at the hotel!!! The staff were so friendly and helpful. We had our dog with us and they made sure to ask her name and made sure they gave her pets and praised her. We will definitely be back!!!!
Hotels.com verified review
Our first room appeared nice but the bathroom was dirty, toilet was full to the top with feces. Got a second room and the shower curtain was ripped off and laying on the floor.
Expedia Group verified review
To get on through the back door from the parking you have to press the two white wires together. Then my room key worked great but the door itself did not want to open. I had to get assistance and the front desk guy almost had to kick in the door. The bathroom ceiling looked like it was going to fall in. The door frame looked chewed by a dog. The outlet by the sink didn't work which meant the hair dryer that is attached to the wall didn't work.
Expedia Group verified review
No room ready for us when we got there and than when we got to go in it was beyond dirty nasty pee all over the toilet the shower was full of hair and dirt nothing was wiped
Expedia Group verified review
Nite gal was very friendly and helpful
Expedia Group verified review
The room was clean and comfortable.Better than expected looking from the outside of the building. Basics continental breakfast nothing special but something to get your day started.
Hotels.com verified review
I was late getting to my checking because of car trouble during travel and they , Econo Lodge canceled my reservation!! And I will not pay for this reservation because I still tried to check in and no where does it say I have to check in by 3am!!
Expedia Group verified review
Could use upgrade door locks. Bath fixtures need replaced. Tall toilets, yes
Expedia Group verified review
Our check in went smoothly, I asked for a roll-out bed for my children, and the front desk attendant had no idea where they had put their beds, and informed me that her boss lady was also unaware of where their roll-outs may be. I didn't think that was very professional, and it didn't make the hotel seem like it was well organized and put together. Add to the fact one of the biggest reasons we chose the Econo Lodge was for the hot tub/spa area, and nowhere on the site or on Expedia did it say that their spa was out of service, after we arrived we saw the spa room shut down and full of tvs and lamps. The overnight gal was also curt and rude. During our stay, we found out we had a leak from the bathroom into the main room. A maintenance guy for the building came in, and was there for maybe about 5 minutes and just said it was leftover water under the floorboards from a previous leak in the bathroom. He didn't take much time to take a look and see it was coming from the bathroom and not leftover water that wasn't properly cleaned out. We were offered to switch rooms so we agreed, and after he left we never heard anything from anybody for the rest of the night. In the morning, when we went to checkout, we found out that we were moved into a different room on the computer but nobody came by to let us know or give us the new keys. I found the whole stay to be a bit of a headache, and honestly I wouldn't ever get a room there again; if I do it's literally only because of the prices.
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