Pet Friendly Lodging Reviews

The rooms are out dated. They are clean but the kitchen needs to be updated!

Our stay was absolutely awful. Our room had bugs in it, it wasn’t clean, the door to the room kept getting stuck so you had to body slam it to get it open, the AC was coming off the wall the lights barely worked the room smelled like smoke and we had a lizard in our room. When we went up to the front desk to get someone to help at least catch the lizard no one was there after 10pm and no one answered the phone when though we were assured that someone would answer after 10. We were forced to stay the night even though we really didn’t want to and when we went to talk to the property manager the next morning so we could cancel our reservation she laughed at us. I will NEVER stay with Extended Stay Austin Metro ever again

I chose this place based on what I was looking for as far as amenities, example, breakfast, pool, etc. based on the description this place was best. When we got there we were told that there was no pool(closed), there was no ice machine, they do not do breakfast anymore.

Didn’t ask my age when I was checking out online and verify that I was 21 before i paid them full price. Once I got there they refused my stay at 8:00pm and did not give me a refund even though i had not been asked any questions regarding my age before paying full price.

Bed bugs , no bathroom door lock .. friendly staff however the property facilities need to be improved . Not recommended for family !!!

Love ot

Was nothing like advertised! Smelled horrible! Smelled like weed, cigars and dead animal!Dirty! Never again!

The hotel was totally run down. There wasn't even coffee or a trash can in the room. In the parking lot they had 2 picnic tables & people were making noises & who knows what else late into the night. Traveling as a single woman I felt very unsafe. Hotel staff at check-in was nice. I left the next day at 7 am & there was no staff to be found.

The room was nice, but sofa bed wasn't prepare to be used. No sheets were provided.

When I got there they told me they over booked and said I didn’t have a room then gave me a “deluxe” suite which the freezer door would not shut completely (we couldn’t use the freezer it was room temperature) the room also smelled like mildew worst experience I’ve ever have using Expedia