Pet Friendly Lodging Reviews

five stars for employees three stars for hotel. I don’t usually travel or stay south of San Diego. Honestly was a little sketched out driving into hotel parking lot but I never really googled the area either. Not my usual hotel choice but it was last minute scheduling. After arriving the workers were very kind. Rooms were ehh… a place to lay your head at night. Location not in a great neighborhood but I never felt I was in harm. It wouldn’t be a place I would choose to stay at again but if you do the workers are very nice! It was right off the freeway access as well and easy to find.

Check in was easy and room did have a stench in the room that never went away. Eventually I got used to the scent but my wife smelled it the entire stay. Besides that the bed was comfy and room includes coffee and microwave plus a fridge. Free continental breakfast was nice and not far from a huge mall.

The hotel and staff are all excellent, my stay was cut short due to local events causing almost all the hotels in the area to be filled so I couldn't extend an this was a huge disappointment, however the staff was very curious and even helped me look for hotels and gave me advice to better prepare for my next stay, all in all I would say this hotel was a 4.5/5

bad smell in the room.

The hotel was nice and clean. The rooms had plenty of space. Willie was very helpful and professional. The only 2 complaints I have are: #1-there are not enough parking spaces, I had to park across the street at Starbucks on our 2nd night. and #2-the rooms do not have ample plug outlets. I think there were 3 total (and one was for the micro/fridge) but we made due.

I really like the room, I like the Sunday buffet, I liked the parking

First of all about boutique hotel is a complete stretch of the truth. When we arrived the outside was old cracked and the Stucco on the side was falling off we. We checked in and when I went to use the elevator, it was old outdated, and there were faded parts of paint everywhere. we went into our room which looked like a jungle full of plastic, dusty, dirty flowers, and plants. The room smelled stale, and it was hard to hear each other from the traffic on the freeway right next to the hotel. We decided to go and check out the pool, but we’re sad to find that it had a layer of sand on the bottom and the patio furniture did not look like it had been taken care of. We ended up going to the store to buy air freshener because the hotel room smelled so stale. When we went to go to bed, we turned off the lights and could see light , all around the outside door because the sealing of the door was so bad that there were gaps and bugs crawling through. The next morning, I went outside to get something from my car and noticed that every garbage can along the inside of the wall was overflowing with trash, and there was trash all over in between them on the ground. It was at that point we made the decision that this was not the hotel for us, when we went to check out, we were not asked why we were checking out early or how our stay was. It was as if they didn’t care we were leaving. We tried to call and get a refund and the general manager lied to us about who they were.

Great location if you plan to travel to TJ! Rooms are big and nicely decorated! Love this Hotel.

4 Beds was excellent for fitting our family. The recetionist was super friendly and helpful.

Well no one, I repeat, no one ever mentioned the terrible sewer smell in the area specially at night time, this was a special trip for my disabled kid and I almost cried when we started getting off the exit from the freeway and to the hotel, horrible smell, then we found and kill 2 roaches in the room, thank god we spend most of our time out and came back late on purpose, we booked 2 nights and no one serviced our room while we were out, I asked and they said they were short handed, any way next day at 7am we checked out, never again will come to this place hotel baja san diego.