roach infested. If i wasn't needing a place with a late check in (2am) I would have never stayed here. The next morning I contacted the front desk informing him of our disappointment and desire to check out earlier than expected and wanted our money back for the nights we didnt stay, he (Chris) presumes to curse at me, threaten to call police (for whatever reason) and told us we needed to leave after we already explained we wanted to leave. He threatened to keep our deposit and not refund us. Then when i come to the front face to face he pretends the conversation neve happen and presumes to refund me (which I still have no received)
Veronica
- 12/04/2024
Hotels.com verified review
Decent room and accommodation for a last minute visit near Weston,MO.
Cristina
- 11/17/2024
Expedia Group verified review
The entire place smelled awful. There was a wad of hair in the shower drain as there was no drain guard. One of the occupants in the motel played "music"(mix between rap and heavy)metal until long after midnight. The ceiling had huge water stains. One of the washcloths looked and smelled like a cleaning rag. The sheets and bed cover all smelled, pillows were bad, and furniture and entry doors were damaged.
Julie
- 11/17/2024
Hotels.com verified review
This was by the far the WORST hotel I have ever stayed at. The room was dirty, refrigerator wasn’t plugged in and when we opened it - the smell about knocked you over. There were stink bugs everywhere, even in the bed. The floor was absolutely disgusting and falling in.
Front desk wasn’t helpful at all. Spoke with the manager Crystal about the experience, she ended up hanging up on me multiple times and telling me that because we didn’t check out within a few minutes of checking in - nothing could be done. Even though when we did try to talk to someone at the front desk that was ‘closed’ we were told we had to call the next day and speak to a manager.
Overall TERRIBLE and DISGUSTING experience.
Kevin
- 11/15/2024
Hotels.com verified review
We found bugs dead and alive on the bed and pillows. Called front desk and told them. They said they would refund money so we could go find another hotel.
Called back days later and they are saying house keeping couldnt find any bugs.
The bathtub was not clean and it was missing paint.
Matthew
- 11/14/2024
Hotels.com verified review
Bathroom tub is not in good condition as paint was peeling off. some bugs were flying inside hotel room
Mohan Krishna
- 11/11/2024
Expedia Group verified review
Got to the room and was told the overbooked and did not have a room available. No phone call, np email, just sorry and call orbitz for a refund.
David
- 11/10/2024
Expedia Group verified review
Great stay
Pauliza
- 11/02/2024
Expedia Group verified review
If zero was an option this place qualified. There is never anyone at the front desk. Check in was miserable, they insist on $100 incidentals hold (although there is nothing to purchase except through a vending machine) almost a week since checking out & still haven’t gotten my money back. Have called twice- no help.
The rooms: security chain broken on the main door and the adjoining room door. Chair broken for the table set. The room smelled clean, but the floors made our feet black.
The staff/owners: when I questioned the need for $100 hold since there weren’t any services to use them for I was meet with the response well you don’t have to stay here. Well ma’am I’m traveling with two small kids and we unfortunately pre-paid through Expedia or trust me we wouldn’t have stayed.
There’s a full kitchenette in the rooms and a microwave and apartment size fridge. That was nice. However no coffee maker & no staff made coffee Sunday morning. Was informed by another person staying that he called the help number and they said they weren’t on duty until after 9. So no breakfast and no coffee as advertised.
Not at all a restful night. People up all night playing loud music and walking the halls. Save yourself the headache and book elsewhere.
Julie
- 10/03/2024
Expedia Group verified review
It’s very dark no lighting around the property. Elevator is out of service. Nice rooms and better cable than the other hotels in the area.