They said we didn’t have a confirmed reservation, despite all the correspondence and confirmations I received and being charged for the suite already. They said we could stay at the hotel across the street but they didn’t have the amenities we wanted. No manager to talk to. One person said we could come over to original hotel we booked to use the pool, but when we did we were told the other hotel had to notify them first. Nobody answered the front desk phone when I tried to call three times. Terrible experience.
Carol
- 06/07/2026
Expedia Group verified review
Nothin is wrong with the hotel itself or the staff. Im disappointed I booked a room for 5 people and got a smaller one, luckily 3 people in my group cancelled last minute but I did pay the full price for a bigger room.
Brina
- 06/01/2026
Expedia Group verified review
3 star
Gina
- 05/31/2026
Expedia Group verified review
The hotel was ok overall. I think they were short staffed so rooms didn't get cleaned properly and the breakfast was always out of something (But it was included so cant really complain). The staff was friendly and nice but issues kept arising, for example, they couldn't make us key cards when we arrived (we have digital key through the app so it was fine). Location was good, quick lyft/uber to the wineries and the mini golf across the freeway was a great way to spend an evening. I did not use the pool as it was an interesting color. The price was good. We went for BottleRock and in hindsight should have tried to get a place closer to the shuttle pick up like in downtown Fairfield to make getting home easier.
Thomas
- 05/26/2026
Expedia Group verified review
Cooking staff and front desk staff were very friendly and helpful
Denielle
- 05/26/2026
Expedia Group verified review
Everything was great.
Shantel
- 05/22/2026
Expedia Group verified review
Staff are friendly, helpful and accommodating
Leon
- 05/19/2026
Hotels.com verified review
Hotel and room clean staff were very helpful and friendly. Faucets need maintenance kitchen and bathroom. Ice makers were not working on three floors. I was able to get ice from the dining room.