Extended Stay America - Orlando - Southpark - Equity Row
4101 Equity Row, Orlando, FL 32819
Hotels.com verified review
The only good thing about this trip was I used points so I only paid a handful of dollars. However, this hotel needs a lot of help. The check-in clerk Maria was sweet but before I could even get helped at the counter, there was a couple in front of me telling her how they were disappointed with the hotel and felt that their room was below industry standards for what hotels should be. I wasn’t excited to check in after that.
While she was checking me in, she answered a phone call that took her away for another 3 to 5 minutes. Before I had the keys in my hand, check-in took about 30 minutes.
The entire hallway smelled like weed, my room was better but the smell is definitely prominent. The front desk lady opened my room door about an hour later because she said she forgot she had used that room.
I could hear people moving furniture throughout the night, and kids running up and down the hallway. I woke up to a man yelling at the top of his lungs. This hotel is just weird.
Carmen
- 12/29/2024
Hotels.com verified review
My teen son and I were in town for a tournament. I booked two queen beds so I was surprised when we checked in that there was only one bed but with a pull out couch. I asked the front desk lady only to be told that was all they had. Whatever. Went back to room, my son went to take a shower and the shower was broken ( the pulley thing to make the water go from tub spigot to shower head was broken and not there). So I called the front desk lady again and she moved us to another room. The floor in the kitchenette was so sticky that my flip flops stuck to it and the carpet looked like it had never been cleaned- however at this point is was 10:00 and we had to be up and out by 6 am so we stayed. I will never book there again.
Melissa
- 12/17/2024
Expedia Group verified review
Nice
Tina
- 11/23/2024
Expedia Group verified review
Very dirty room and old appliances. Roaches and other bugs around. Mold in the bathroom. The towels were so stained and old. The bed was broken. TV remote didn’t work. Window curtain didn’t close all the way. Room was so dirty
Gabriela
- 11/12/2024
Hotels.com verified review
Horrible experience. Room smells like wet carpet . Kitchen utensils are being sold for 39.99, there is not even a plate or glass , had roaches in the kitchen. In the morning someone knocked on our door “can I take your trash out for a dollar?” I mean, come on … no security at all…. Front desk never there , no hair dryer, asked for a extra towel, not possible… this was the worst extended stay ever… not worth it , falling apart…
Cristina
- 11/11/2024
Hotels.com verified review
The AC in my room was amazing, Loved it.
Damaris
- 10/23/2024
Expedia Group verified review
When it was time for breakfast i was disappointed. They havent had breakfast at this location of march of 2024 i was told . I will return yes but when your on a budget n have to skip a meal kind of not cool. But the manager is aware of it n will make sure they fix this issue. When booking i made sure this location had breakfast . Thru a 3rd party
Dava
- 08/05/2024
Expedia Group verified review
From the outside it looked nice. Inside was totally different.
Luis
- 07/30/2024
Hotels.com verified review
Would not recommend to anyone. Dirty and smelt terrible. Worst hotel I have ever stayed at, we left a day early because of the cleanliness of the place.
Joseph
- 07/10/2024
Expedia Group verified review
The experience was nothing short of appalling, and I feel compelled to detail the numerous issues I encountered.
Upon arrival, I was immediately struck by the deplorable state of the property. The entire facility was plagued with overflowing trash receptacles, creating an unsanitary and unwelcoming environment. The elevator was out of service, forcing guests to use a stairwell that reeked of urine, adding to the overall discomfort and unpleasantness.
In the room, the conditions were equally unacceptable. The cabinet doors were broken, and the sofa bed was not only broken but also missing entirely. This left the room in a state of disrepair and made it clear that proper maintenance and care were severely lacking.
The parking lot was another major concern. It was littered with trash and had become a haven for loitering and soliciting. Additionally, it appeared as though it had been transformed into a makeshift mechanic shop, with numerous broken-down vehicles and random individuals attempting to fix them. This not only detracted from the property's appearance but also raised significant safety concerns.
The final straw was the behavior of the staff. They were incredibly rude, unprofessional, and dismissive, treating customers with an air of disdain. It was evident that they were not interested in providing any semblance of customer service and were instead irritated by the mere presence of guests.