1910 North Sam Houston Parkway East, Houston, TX 77032
Expedia Group verified review
Bathroom drain clogged, bed was flat, building was old and worn out, airport shuttle was old, area seemed unsafe at night.
Aaron
- 10/11/2024
Expedia Group verified review
The room was big!
Cindy
- 09/13/2024
Hotels.com verified review
The lady at the front desk is friendly and amazing.
Terri
- 08/23/2024
Expedia Group verified review
Great staff and a huge 2 bedroom option!
Darrell
- 08/11/2024
Expedia Group verified review
Coffee but no coffee maker. The curtains don’t cover the windows. Sheetrock peeling from ceiling. Carpet was torn
roy
- 08/07/2024
Hotels.com verified review
Room was very humid, AC was not working during the day was super hot and at night was very humid it felt very dirty and smelly. I reserved a room with 2 beds they gave me one with a king bed so we had to use the sofa bed which it was horrible to sleep on. The mattress was so thin that you felt you were sleeping on top of the wire
Edinson
- 07/07/2024
Expedia Group verified review
Room stunk, carpet and couch ripped up.
Asked young men for a different room but available room was also had a strong smell. Asked for refund and he agreed as long as he spoke with booking agent. Resolved and refund in process.
dolores
- 06/23/2024
Hotels.com verified review
The hotel and room were lovely, however the AC went out and no one could tell us when it was going to be fixed. Although we liked the room, we had to move to a different nearby hotel.
Stephanie
- 06/21/2024
Hotels.com verified review
The room was filthy with hair in the tub, a whole door missing from the closet, dust covering the wall vents thickly, the AC panel had no filter it in, the dishwasher was not mounted into place and had a pool of old water in it with visible mold on the drainage hose, and running water down the sink caused the entire room to have. Sewage smell. The staff only said “sorry” without addressing any issue. Also, there was a loud pool party past 10 PM. My husband took pictures of the nasty conditions, so I can’t upload from my phone. Called corporate to discuss the issue. Supposedly a case was filed - theee days later I’m still waiting on a phone call.
Carla
- 06/11/2024
Expedia Group verified review
This property was perfect for what we needed. The staff was great, and the shuttle was on time to get us to the airport. My new go to property when I stay due to flying out early