The front desk staff was wonderful! Our room wasn’t ready when we checked in, it was being cleaned still but the wait wasn’t long at all. While we waited, my daughter wanted to grab a snack from the little pantry area and the wonderful gentleman at the front gave them to her free of charge for the wait! The room was the suite with kitchenette and two beds and it was huge. Very clean. The gentleman at the desk the next morning also let us have our snacks free of charge, and when we came back down to check out, check out was as easy as can be. Already told my dad who often visits from out of town that this would be a great choice for him.
Catherine
- 11/12/2024
Expedia Group verified review
Ok
tony
- 11/03/2024
Expedia Group verified review
This hotel was clean and check in was very easy. Will probably stay here again in the future.
Carol
- 10/28/2024
Hotels.com verified review
Worst pillows, bed, and bedding ever!!!
Jimmy
- 10/19/2024
Expedia Group verified review
Very nice workers. Room was clean. Bed was comfortable. Definitely will book at this hotel next time visiting New Braunfels.
Lawrence
- 10/16/2024
Hotels.com verified review
Just a one night stay on our way further south. Front desk was friendly and efficient.
Barbara
- 10/06/2024
Expedia Group verified review
The room was very nice until morning we noticed roaches in our room..
Brenda C.
- 09/29/2024
Expedia Group verified review
Staff unfriendly, no breakfast, needs updating. probably will not stay here again, not worth price I paid.
Virginia
- 09/13/2024
Expedia Group verified review
We know staff can be tired but the good attitude is an essential key for a business.
Ingrid
- 09/09/2024
Expedia Group verified review
Hotel is under construction. Room was nice, big, quit and comfy. Did have an electrical shortage and bathroom and outlets stopped working but was given another room immediately. Overall good stay!