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Best Western Plus Portland
1707 HIGHWAY 181, Portland, TX 78374-4147
Hotels.com verified review
Booked for 4 days. Second and third days, asked for service. Second day received none, had to ask front desk for clean bath towels. Third day we were just left clean bath mat and two hand towels.No clean bath towels or washcloths. Had to leave early on 4th day so didnt bother complaining. The room cleanliness left a lot to be desired. Its obvious they only sweep the high traffic areas and everything falls by the wayside. The tub didnot drain properly, which is gross. We had to turn shower off intermittenly to give it time to drain. Will never stay here again.
Expedia Group verified review
The expectation of the property was not upheld when we arrived. No where did it list that the hotel was undergoing renovations and remodeling so when we arrived the entire hotel was under construction, the entrance was stripped to bare minimum, the lobby was sheet rock paper, the breakfast was paper plates and basic items from local groceries not even water was provided. The door numbers were written on the walls with marker.
Expedia Group verified review
The facility is undergoing a renovation so things were understandably in flux. All things considered the staff did a good job making the best of the situation. The desk attendant in the afternoon when we checked in was very helpful and pleasant. The one this morning, not so much.
Hotels.com verified review
Tacky due to hotel being remodeled and unfinished. Room #’s are just written on the wall. The room was ok but the shower/tub was very slippery with no mat in the tub even though it had handicap grab bars. The telephone would not contact lobby. The back door was not unlocked during the day and the card reader did not work. Breakfast was minimal. It was the least expensive option though but….
Expedia Group verified review
Was not disclosed that the property is undergoing a remodel at the time of booking. Did not present well. Accommodation was fair. Sink water had a lot of black residue upon opening and had to let the water flow for a while before it cleared.
Expedia Group verified review
Staff was so nice.
Expedia Group verified review
Awesome employees
Expedia Group verified review
The property was newly renovated, and the accommodations were very nice and a wonderful surprise! The staff was kind and helpful, and I would be happy to stay there again!
Hotels.com verified review
The carpets need to be replaced with vinyl plank flooring on the halls and the breakfast area. The smell bad
Expedia Group verified review
Nice and clean, comfortable bed
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