What Others Have Said
Surestay Plus Hotel By Best Western Hesperia
12033 OAKWOOD AVE, Hesperia, CA 92345-1649
Expedia Group verified review
Room was not as clean as I would have hoped..
Expedia Group verified review
Customer service was great for the late hour i checked in at.
Expedia Group verified review
The staff service was amazing the property looks run down and the rooms need to be upgraded and panted let’s just say it definitely needs a makeover!!
Expedia Group verified review
I WILL NEVER STAY HERE AGAIN!! Stayed three previous times here. All of them solo with my Service Dog. Arrive, relax, sleep, shower, and then leave. Never any issues. This fourth time was essentially the exact same scenario EXCEPT this time i noticed that $30 was taken from my refundable $100 deposit. I stopped by today to inquire. I was told that the charge was for "excessive dog hair on the sheets and that they had to throw them away" Mind you this stay was quite literally the exact same scenario as my previous three visits. ALL FOUR TIMES THE ROOMS WERE LEFT ALMOST AS CLEAN AS THE WAY I FOUND THEM!!! The front desk person attempted to show me a very inconclusive short phone video of a bed. Couldn't see anything wrong. Was it even the bed from MY room?!! I disputed their claim, but she stood firm and I was denied a refund on my $30 deposit charge. I WILL NOT BE BACK TO THIS RIPOFF VENUE!!! I SUGGEST YOU STAY AS FAR AWAY FROM THESE CROOKS AS POSSIBLE. PERHAPS STAY AT THE ECONO-LODGE ONE STREET OVER. (Speaking from first hand experience, it is much better managed)
Hotels.com verified review
Me and my partner had a horrible experience. When we checked in there drug addicts hanging out in the parking lots and out of some rooms. The sheets had stains on them. The staff is not considerate and do not care about their customers because they are very rude.
Expedia Group verified review
The room was filthy. Very dilapidated condition. The staff was friendly, but they didn’t clean our room or replace towels. I think this motel should be taken off your website.
Hotels.com verified review
It was peaceful and relaxing
Hotels.com verified review
The room was nice and clean just sketchy being outside, area seems a little ghetto
Expedia Group verified review
Inside the room it always smells odd. There is an odor of smoke. I've stressed her multiple times and every room smells this way. I'd suggest clanking all carpets with shampoo and replacing the drapes. Curtains hold onto cigarette smells for a long time. So does the paint on the walls.
Hotels.com verified review
Love the friendly
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