Air conditioner did not work - reported to front desk staff. Manager came to check it out but it never was resolved nor did they let us change rooms. Fortunately we were able to open the windows and it wasn’t terrible - just stuffy
Angie
- 11/13/2024
Hotels.com verified review
First, the staff at Sonesta is excellent and customer-focus, that is one of the reasons I have stayed at this facility several times. Plus I love the location and trolley access to football games. Because I have a dog who I love dearly their pet area is awesome.
But I would for this location to update their fitness center. The equipment is fairly old compared to other hotels I’ve also visit.
Christine
- 11/13/2024
Hotels.com verified review
Great room. Their ac is amazing. Best ac by far from any room we stayed at. Front desk staff was nice. Rooms are great, clean and beds are comfortable. Overall the smell when you walk in smells like a old hotel but doesnt affect the stay. Will stay there again.
Samantha
- 11/13/2024
Hotels.com verified review
The staff was amazing and accommodating. They were super helpful and the manager was great! She and her staff made us feel right at home!
Aileen
- 11/12/2024
Hotels.com verified review
Well, for 400 something dollars for just the weekend the bed was trash very uncomfortable basically low to the floor. The refrigerator was 1975. The couch was nasty. The bathroom was old. It just was giving roach motel. The staff was amazingly friendly no issues there but this place definitely needs an upgrade.
Verified traveler
- 11/11/2024
Expedia Group verified review
Shower water was not warm enough.
David
- 11/11/2024
Expedia Group verified review
Nice hotel with all the desired amenities. Staff was nice and helpful with needs.
Antwaune
- 11/11/2024
Expedia Group verified review
It was enjoyable
Erica
- 11/10/2024
Expedia Group verified review
Great property
Juan
- 11/10/2024
Expedia Group verified review
The room was okay. No hot water for showers multiple times. The room looked old and dated. The staff was very nice though.