It took at least 15 minutes to check in because no one was manning the front desk. The room was nice and bery clean. The breakfast buffet was $10 and not worth it. Same meal at other hotels is free.
Verified traveler
- 11/04/2024
Expedia Group verified review
Definitely short staffed in bar and restaurant. We have stayed numerous times in the last 2 months and almost every time one person - I believe her name is Jaylene is by herself. She does an amazing job for one person, but she is there late and back in the morning for breakfast. Good thing you have her.
Barbara
- 11/03/2024
Expedia Group verified review
Quiet hotel with great customer service. Shower was lovely and bed was so.comfortable.
Lydia
- 10/29/2024
Hotels.com verified review
Stay was great but felt people at check-in desk could have been a little more friendly and outgoing.
Verified traveler
- 10/23/2024
Expedia Group verified review
The only thing that is slightly off, is the room bathrooms. They could be cleaner. Hair on the floor and hair in the shower, isnt great to find in a room. The first time we stayed it was perfect, but every time since, that is how we find our bathroom in our room. It is as easy as rinsing down the shower and maybe sweepimg the floors.
Michael
- 10/18/2024
Expedia Group verified review
Clean and well presented. Great pillows!
John
- 10/11/2024
Hotels.com verified review
It's everything you need in a hotel and more. Candice the bartender is a delightful lady who made the stay enjoyable.
greg
- 09/29/2024
Expedia Group verified review
Room was very clean and staff were very pleasant, will stay there again when I come back to Mattoon.
Mary
- 09/24/2024
Expedia Group verified review
Breakfast was terrible food cold staff bad pancake mix was black stuff in it..NO SHOWER GEL.
Victor
- 09/22/2024
Expedia Group verified review
even though their systems were down when I checked in, the front desk personnel was friendly and efficient while dealing with phone calls and other tasks.