Pet Friendly Lodging Reviews

Love that it’s so close to SAP!

Quiet and clean. Bed was very comfortable and it’s very conveniently located if you’re going to the SAP center.

Super friendly staff

If you actually would like a room at this hotel, don’t book here. They have a habit of overbooking, then telling guests upon arrival that they don’t have a room for them. It happened to me when I arrived for my stay on December 10, and it happened to a friend of mine a couple of weeks prior. The front desk people were incredibly rude as well. They curtly informed me that it was Expedia’s job to rebook me then just kind of stared at me. No apology, no offer to call around for alternate hotels, no asking if I wanted water or something while I tried to figure out my next move. I had to spend two hours on the phone with Expedia to find another room when I could have been enjoying time with my family (which was the point of the trip). Meanwhile, people who booked directly with the property were able to waltz up and check right in. Hey Marriott, if you don’t intend to give rooms to people who book 3rd party, don’t make contracts with 3rd party companies. It’s a big hassle for all of us and I’m pretty sure, in my state at least, it’s illegal.

Clean. Comfy. Conveniently located

We were given a room with buckled flooring. We didn’t realize why the floor was buckled until our toilet overflowed and water seeped up from the floor boards- obviously an ongoing problem. Maintenance was able to mop up the water nearing midnight but no other rooms were available apparently. We were left with a bathroom with towels piled on the damp floor, no slippers and no refund offered.

Words can't express my gratitude to Angela Gonzalez for going above and beyond. Her assistance made all of the difference.

Great hotel; will stay again next time I’m in SJ.

Great location, quiet and close to SAP center