Pet Friendly Lodging Reviews

It is a clean and convenient hotel. I did find the mattress to be uncomfortable- especially because I am pregnant. I had a very unpleasant night’s sleep in the bed.

A very nice hotel with possibly too few people working. I say that because the pool was not stocked on towels, and they seemed to have just one girl handling all the requests that night. But our junior suite was great! Very comfortable, loved the bathroom, and the breakfast was the highest end of middle. Pool was very large, so the water was not as warm as "heated" would imply, but it was not completely intolerable. Truly a nice facility. It just seemed very... empty.

Fast and friendly chech-in

Every time we come to Allen we stay at this hotel and it never disappoints!! Great service, clean rooms and the breakfast is delicious!! Also this week they’re putting in new TVs and mattresses!!! Can’t wait till we’re back in a couple months to try it out!

Dated, poor quality beds and bedding. Front desk unresponsive. I'm a Bonvoy member and have stayed here before a few years ago. Would not stay here again, it has not been maintained well.

Great hotel and would stay again. It was beautiful.

Nice

The hotel is located in a great spot for shopping and eating. The parking garage across the entrance is easy to get in and out of. The lobby was presentable and always had water and cups. The bad part was the actual rooms. They are seriously outdated. The bedding, towels, and pillows are old and so thin from washes. The worst part was the plumbing. The bathroom produced a horrible smell of sewer. We were originally on the 7th floor where the adjoining lock was broken and due to safety issues we requested to fix or move us. The smell was worse on the 7th floor too. The 6th floor smell was bad but we knew it was a deep plumbing drain pipe issue that the engineer wouldn’t be able to fix while we were there. Luckily we were out of the room most of the day. We did not use the pool or buffet.

Staff is wonderful. Friendly, provided a champagne toast to the new year. Only complaint. Matresses in our room were horrific. In great need of replacement. That isy only complaint.

This is our go-to location. Always outstanding service. Love the welcoming touch of having room lights on upon arrival.