We had no water on our second day of stay. It wasn't on when we returned from theme park. Was restored late that night and again off when we woke up. Front desk didn't answer phone, no communication about water. When we stay in Orlando two big things clean and water. Our room had multiple places that weren't clean up on arrival to our room the night stand and shower. We weren't even offered an apology at checkout.i couldn't even shower, wash face, or brush teeth. Horrible experience. We couldn't flush toilet either, terrible experience
jason
- 11/17/2024
Hotels.com verified review
When we checked in, our rooms tv did not work so within 15 minutes they moved us to another room. Nice view of Universals Volcano.
Amanda
- 11/08/2024
Hotels.com verified review
Toilet had not pressure , we had to flush it several times to work .
Breakfast options is different than what is shown on the pictures
Room was very spacious , front desk was very cordial and helpful
gustavo
- 11/07/2024
Hotels.com verified review
The room was clean and the staff was very friendly. The only reason I am giving the hotel 4 as rating is because of the AC unit was very loud when it's running. It woke me up every time.
Marilyn
- 11/03/2024
Expedia Group verified review
I had such a wonderful experience! The room was spotless, the staff went out of their way to help, and the breakfast was absolutely delightful!
Elizabeth
- 10/31/2024
Expedia Group verified review
Hotel location very convenient near Universal, the breakfasts were varied, and the room was very clean.
Crismary
- 10/27/2024
Expedia Group verified review
Stayed for a mixed trip, front desk staff were generally helpful and good. Location is great for persons wanting to do some shopping and universal theme parks. However, housekeeping was very very poor. Skipped cleaning my room twice, the second time I called and the front desk sent them to “clean” the room. Well they just changed towels!!! No cleaning, no making up of the beds. Well I did it myself no big deal. But it’s the way housekeeping operated. They need to do better. I can’t see myself returning to this property.
Satchidanand
- 10/27/2024
Expedia Group verified review
Friendly staff, exceptionally clean, great free breakfast.
Allison
- 10/26/2024
Expedia Group verified review
Very nice and clean place to stay can not say enough me and my wife loved it