What Others Have Said
Hampton Inn & Suites by Hilton Walla Walla
1531 Kelley Place, Walla Walla, WA 99362
Clean Hotel
Clean room.
Excellent Stay!
Helpful, friendly staff, clean room, great location with access to what we were after. Staff
It was fine
Okay Good
Great bed and nice spacious room.
Good value and well maintained including a generous breakfast offerings.
Good
Good
Great staff, room, breakfast and cookies!
A nice place to stay.
Expedia Group verified review
Easy to get to downtown
Expedia Group verified review
Amazing staff and cleanliness
Expedia Group verified review
Cheapest/thinnest sheets, pillows, towel. Extremely uncomfortable. Low shower pressure. Dylan at the front desk gave you the impression that he did not want to be there. Would never go back there.
Expedia Group verified review
I arrived a bit early, around 2PM, to check in, but the front desk attendant, Dylan, informed me that the room wasn’t ready and that I would need to wait about two hours for a manager to arrive before I could check in. With the parking lot nearly empty and no housekeeping staff in sight, his explanation seemed insincere. When I inquired how long it typically takes to clean a room, he dismissively replied, “I’m not a cleaner, so I don’t know how long,” and added that the room "needs final inspection and all that." His response felt disingenuous and unprofessional, making the experience unpleasant. Compared to other hotels I’ve stayed at, this was a shockingly poor experience. In the morning, the coffee situation at breakfast was disappointing. The coffee jar was almost always empty, and when I pointed it out to Dylan—who was at the front desk watching the coffee containers—he nonchalantly said it would take 7 minutes to brew another pot. It ended up being about 20 minutes of waiting before coffee was available. The room itself was far below standard. The bed was uncomfortable, with thin, ill-fitting sheets that barely stayed on the mattress, making it difficult to sleep. The towels were thin, some were stained and old, and the pillows were atrocious. Overall, this hotel was a significant letdown. There are much better options in town. The only saving grace was Vicky, the breakfast attendant, who was warm, caring, and attentive—a bright spot in an otherwise disappointing stay.
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