Everything was great. food selections very tasty. Beds were so comfortable😀.
Gale B
- 01/06/2025
Great Experience!
Really comfy king size bed! The staff was great from beginning to end!
Charles R
- 06/01/2024
Nice & Clean
The hotel was nice and room was clean.
Terry W
- 04/30/2024
Expedia Group verified review
The prices for parking are with $48/night ridiculous. For a hotel with 1800 rooms and overnight prices for a simple room with $450/night it’s way overpriced. The quality of the food at the hotel did not changed since the last time I’ve been at this hotel 3 years ago, is terrible. The burger (what else you get in American restaurants) with fries was not only cold when it arrived, but the taste was so bad that I could not eat it and send it back and refused to pay for it. Breakfast wasn’t much better and left most of it on the plate. The rooms at the first tower are outdated and cleanliness behind and under the beds is bad. You can find everything from earplugs, hair, rubber hair bands and chewing gum between bed and wall. I’m 34 years in the business of building luxury brand around the World and would advice American hotel operators to step back and re-think the way they serve paying customers because America is on its best way to become a customer service unfriendly society. Would u advise people to stay there? Yes!!! But get a room in tower two and take your meal elsewhere. For now.
franciscus
- 11/15/2024
Expedia Group verified review
Ok
En Chyi
- 11/15/2024
Expedia Group verified review
Miss Gigi was very helpful, professional and courteous. I will plan all my stays with Hyatt hotels from now on. Thanks Hyatt and to all the crew members.
Ezequiel
- 11/11/2024
Hotels.com verified review
All went well until I took a shower and the faucet kept leaking. Notified the front desk about it and all maintenance did was force the nozzle to close which was hard to turn back on. Toilet also kept running, notified the front desk 4 times about this and it was never fixed correctly. Bartender had given me a menu, I hadn't ordered yet but he took it to give to a man and then returned with another one. Did not even ask if I was done using it. I had to call again to the front desk because the individuals next to me at 10:30 pm were partying in their room, took security 45 minutes to come up and quiet them. Since I did not make the reservation or transaction with Hyatt, I was not reimbursed for anything except the resort fees and food. I am utterly exhausted!
Elizabeth
- 11/10/2024
Expedia Group verified review
Didn't appreciate the weird signs by the pool area threatening to charge $25 per pool towel if not returned to the drop box by 10 pm. How do they even know whose towels are being returned? Had to check my bill at the end to make sure I wasn't wrongly charged. Bit stressful.
Daniel
- 11/09/2024
Expedia Group verified review
I love they have charging stations for electrical cars ! Great !!