Pet Friendly Lodging Reviews

Staff was very pleasant and willing to help. Shuttle bus service was great. Love the cookies.

A clean hotel at a fair price considering a busy weekend near Christmas time during Nutcracker weekend!

Nice place.. a little older but still nice. would stay there again for sure. walking distance to the Theater

To start the parking (finding the parking) was very difficult. I had to call the hotel to find out where to park. Upon walking into the hotel the front desk staff was very nice. That’s about where my great experience was over. Getting on the the elevator it was very shaky and small. Then getting to the 18th floor where we had a 2 bedroom family room when we got to our room and opened the door we had to shove and once inside the door almost fell off the hinges because they were loose we had to lift up on the door and push it closed. Then first world problems the TVs were not working so had to call someone to come change the input as we didn’t have access to that remote. When they get their the laughed at the door and stated someone should fix that… no duh. Then upon going into the bathroom we found out the sick had no hot water when you turned the faucet there was nothing, then when we went to take a shower it was luke warm never got hot even when cracked all the way up. My kids wanted to go swimming so took them down to the pool but soon found out it was not warm either and didn’t swim long. We didn’t wait the breakfast so don’t know how that was. It’s clear this hotel needs a big renovation and I’m sure the draw is the location so close to the event center but to pay what we did and the quality was disappointing.

We enjoyed our experience at the double tree!!

Nice

Clear there hasn't been an update of the property in a while. As a place to crash, it was fine. But clear wear and tear in the room.

Location

The location was awesome! Being right downtown and in the middle of everything could not be beat! I felt that the price was well worth the location and the overall quality of the room. The only complaints would be, there was no mini refrigerator and microwave was broken. It had the cabinet for refrigerator, but it was empty when you opened it. So we couldn't store any leftover foods from the restaurants we visited and also had to warm up food in the downstairs lobby. However, it really wasn't a huge deal. We didn't visit Omaha to eat in our hotel room. Everything else was spot on!

Okay everyone who stays here knows this property is in need of updating, revamping, and an overhaul. The location can't be beat. The rates are great too. But by far the best thing about this hotel is the customer service. Front desk agents Justina and Nautica were absolutely fabulous.....genuinely kind, professional, helpful, accommodating, with great attitudes. Mrs Marquardt these women are a huge asset to your hotel and operation. I travel often with work so I'm hard to impress. Shout out to Greg the shuttle driver as well. While there are other nicer hotels in the area I will keep coming back to the DoubleTree Hilton when in town because of the outstanding customer service and staff.