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What Others Have Said
Quality Inn
10 West Orvis St., Massena, NY 13662
Five Stars to the Front Desk Service.
The front desk service was so helpful and professional. The hotel is old and tired but the staff do the best they can.
Staff was friendly and helpful Room was clean also.
Thanks for your hospitality Overall it was a pleasant visit.
Was Okay but not when you run up and down three times.
Staff was polite and rooms were clean.
Clean & Friendly
Room was clean and staff was friendly and helpful.
Happy Camper
Very clean rooms, excellent breakfast 👌.
Pleasant surroundings good staff.
Excellent
Expedia Group verified review
I always stay here. People are always nice.
Expedia Group verified review
Clean crisp sheets and pillows
Hotels.com verified review
The woman at the front desk was very nice. But our room was filthy and smelly, dated and shabby. Our sheets kept slipping off the mattress. The AC/heat wasn't working. Carpet was disgusting. Bathroom floor was definitely not cleaned. We weren’t told the heat and air was in between seasons. It looked as though someone tried to break into the hotel on the same floor as plywood covered a window. Friends next to us moved to another hotel. We should have done the same. The rooms need maintenance, deep cleaning and a redo.
Expedia Group verified review
Nice staff. Good breakfast and friendly man who works there (80 years old)
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