When I checked in for some reason Expedia had me for an accessible room, Which I did not select when I made my reservation. When I got there at 9:00 I was told there was no accessible room for me available. Can you imagine if I needed one and they had given it away. I tried to ell the check in person, but he was too busy on his phone to listen.
Then he have me two beds in a room. Then he told me my card was declined, which I knew it was not possible. He said it was a third party card. I asked him if he ran the card I gave him he said he couldn't. Then he figured it out.
A little later I tried the TV. Almost zero channels. Went back to the front desk, he was annoyed I took him away from his call. When I asked about channels he looked at me like I asked for a spa. Then said they get 2 or3 channels.. The next day I found the other channels.
.On the plus side teh shower was really nice and teh frig kept food cold.
Scott
- 12/16/2024
Expedia Group verified review
Affordable and quiet. Would stay again. Convenient location
Michael
- 12/15/2024
Expedia Group verified review
The had roaches the room carpet is old an smelly
Fitzroy
- 12/09/2024
Expedia Group verified review
Bugs
Pamela
- 12/07/2024
Expedia Group verified review
The customer service was not hood
Luis
- 12/06/2024
Expedia Group verified review
Room did not provide neither mini fridge nor microwave even tho it shows one in the pictures. I asked the receptionist if he was able to heat up my food at least in which he responded I should of booked with Hometowne even tho Red Roof owns Hometowne too. I also only had one channel on my TV which was Fox News.
Kevin
- 12/04/2024
Expedia Group verified review
Was ok
Andres
- 11/18/2024
Hotels.com verified review
The room was nice. Would have been nice to have a guide for T.V. and access to a microwave, but those are little things. The staff member I interacted with had great customer service skills. I would stay here again.
Verified traveler
- 11/14/2024
Hotels.com verified review
I was traded the worst ever by the staff , room smelled , had to call police to get my money back