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What Others Have Said
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
2330 Southwest Freeway, Houston, TX 77098
Expedia Group verified review
No key card. No complimentary water/ice.
Had to ask for a remote to TV
Expedia Group verified review
Someone stole their key card machine so we weren’t able to get a key made for our room staff had to walk up to our room to let us in each time which wasn’t really safe and didn’t make us fee comfortable that they had access to our room and our possession but we didn’t and we weren’t told about this issue until after we had already paid
Expedia Group verified review
My recent stay at the hotel was incredibly disappointing. We were placed at the end of the third-floor hallway, where there was a trail of trash, making the atmosphere feel unwelcoming. When I opened the blinds, they fell down, and despite calling maintenance, they never returned, leaving our door propped open for hours. This made us feel unsafe, especially in a location that felt vulnerable. The room reeked of marijuana, and the so-called breakfast was just a grab-and-go option, not what was advertised. Overall, I felt that the hotel showed little regard for our safety and cleanliness, and I would give it zero stars if I could.
Hotels.com verified review
The tiles on the floor in my room were coming up when i stepped on them. Wasps in the room. Hotel lost power during the stay.
Expedia Group verified review
Pros:
Located in a safe area.
Shops within 30 min walking distance.
Staff were friendly.
Cons:
Cockroaches in room.
I booked for non-smoking room but it reeked of old smoke.
Hotels.com verified review
They didn’t have anyone at the front desk to check out at all
Hotels.com verified review
Very friendly front desk service! Sabrina was super helpful and provided me with excellent customer service.
Expedia Group verified review
If you are looking for something affordable and clean this is your place. You will pay for what you get, so if you want something really nice and upscale find a $400 room somewhere as this isn’t for you. Almost all Houston hotels charge parking fees now so it was nice that this one doesn’t.
Hotels.com verified review
Hallways smelled musty and funky gym shoes . Elevator sounded like it was about to bust and fall. If you wanted extra towels you would have to walk all the way down
to the front desk to get them.
Expedia Group verified review
Need to do better with the cleaning of rooms and pest control
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