The staff was exceptionally helpful and courteous. Each individual employed there strives to exceed expectations, ensuring that your stay is an unforgettable experience.
John
- 11/10/2024
Expedia Group verified review
Horrible room conditions
Tina Marie
- 11/09/2024
Expedia Group verified review
The place is a dump no repairs on anything. Roches the heat didn't work among other things. The place needs new owners or a bulldozer.
Dave
- 10/30/2024
Expedia Group verified review
This was terrible we had no heat in our room and when we said something in the morning to the front desk they said we should’ve called them when we got to the room. We literally changed into comfortable clothes and went to sleep as we were at the Steelers game and tired afterwards. We woke up in the morning and frozen. Our keys did not work to our room and we had to go back to the office. The bed was comfortable but that was about the only good thing I could say about this place
Sara
- 10/29/2024
Expedia Group verified review
Well i would never make that mistakes and go back
Keenan
- 10/21/2024
Expedia Group verified review
Upon checking in, there was confrontation between the front desk staff and the customer in front of us but when we got to the desk, the staff member was cordial & told us if we needed anything to let them know. We went to the room to get settled before leaving for a wedding reception. When we were about to leave, we decided we needed to use the restroom and when we went into the bathroom, we found that there were remnants of blood on the toilet seat. We weren’t comfortable using the toilet so we went to the front desk to explain what we found. Immediately the staff was argumentative about the room that we were staying in. They then demanded the room keys and didn’t acknowledge us for approximately 10 minutes. My husband then let them know that we have an Uber ride on the way because we have to be at a wedding reception and the general manager came out and said they had to look at the room without us present. When they came back from checking the room, the manager instantly was defensive and said we have been in the room for an hour, the beds were messed up (only because we were checking for bed bugs), and there was nothing they could do for us. She also said that it was just a stain and insulted us by saying “you’re just too boujee to stay at Motel 6.” We then decided it would be best to stay elsewhere & the manager gave us trouble about returning our keys to us so we could get our belongings out of the room. This is by far the worst customer service I’ve ever received.