Angel was not very good. Refuse to listen to my concerns and refuse to refund the money even though I bought insurance
Francisco
- 10/08/2024
Expedia Group verified review
No issues but would not venture outside property at night! Property itself was fine!
Lorraine
- 09/18/2024
Hotels.com verified review
The hotel was very clean and comfortable. I was pleasantly surprised.
Ana
- 08/16/2024
Expedia Group verified review
Great place!
Jason
- 07/31/2024
Expedia Group verified review
Great staff at this hotel and casino. However located in an area that does not offer any alternatives.
Catherine
- 04/18/2024
Expedia Group verified review
We are having a great time
Mark
- 03/15/2024
Expedia Group verified review
Pros: parking is easy and free. Property is Very clean as are the rooms, and they are very large for hotel rooms. There is a coffee maker and an inadequate refrigerator but no microwave. Restaurants had little wait times and food was good but pricy. Staff is friendly and helpful. Cons: cigarette smell! One night someone called for evacuation of the hotel on the emergency speakers saying there was a fire in the building. We evacuated down stairs from the 3rd floor. It was a “mistake” and the staff thought it was funny. At 10 pm. I stood outside with a robe on waiting for a fire truck, which of course didn’t come. Finally I walked back in the front door and was told it was a mistake. I wasn’t laughing. Property is very remotely located. You are a captive audience. The pool is nice, albeit small, but there is never anyone in it and it is heated. The focus here is gambling with really no other options there or in the area. We saw a show which was excellent, but the venue really was Not. Small, close uncomfortable chairs to watch a 2 hr performance. People constantly getting up and climbing over you (literally) to get another drink. We had beer spilled on us as a drunk woman clambered her way out of our row to go get more beer. No apology just oops. For these reasons we will not return. There are many comfortable venues closer to us with lots more to do than just gamble. That said, the place was almost always full of people. Some love it!
Frank
- 02/16/2024
Expedia Group verified review
Excellent plays to stay.
Violet
- 02/07/2024
Expedia Group verified review
Unfortunately because of transportation issue we could not make it to the hotel and didn’t have advance notice in order to cancel. Hotel charged my card anyway and ignored several written requests for refund. No courtesy for any type of response they simply ignored us completely! No professionalism used at all, just a greedy attitude.
Steve
- 01/13/2024
Hotels.com verified review
I always judge a room by the bathroom……the cleanliness and how it is appointed. I was more than happy with everything.