The room was spacious and comfortable, but the carpet is in need of a good cleaning. The hot water was out for my last couple of days, and it was certainly inconvenient as I was unable to take a hot shower after work. I was given the option of a refund, but it would require leaving the property and there was not much else available so that wasn't an option. I think offering a partial refund would have been a nice option. The staff was super friendly and a pleasure to talk to. The breakfast may as well have been non-existent as there was only packaged muffins and granola bars. Maybe offer some fresh fruit like bananas and apples? Overall, it wasn't a bad stay aside from no hot water.
First and last nameRichard
- 01/05/2025
Expedia Group verified review
The TV did not have a signal during my stay. And did not have a port to plug in my phone. The bed was to firm.
Michael
- 12/14/2024
Hotels.com verified review
Amazing
Jordan
- 12/10/2024
Hotels.com verified review
One of the two hot water tank boiler is broken for weeks as a result of no hot water during the high demand hours wich is really a problem and when i asked questions about it ive been giving attitude by the employe at the front desk. Never again.
Verified traveler
- 12/03/2024
Hotels.com verified review
I checked in on my phone prior to arriving, to make things easier. Unfortunately the individual at the front desk (not the manager) stated he would have to redo everything & get a copy of my cards himself, because he didn’t have access to the company’s website, where I had previously checked in.
So, check in took roughly 13mins.
That was after waiting for the customer in front of me to be processed, which took even longer. The gentleman waiting behind me with his sick wife was told there was no manager on site last evening, at about 4pm, during check in.
The shower was like warm, at best! Shower curtain kept blowing out of the shower, which resulted in a wet floor, even with using the “bath mat”.
Tried to shower last night, & then again this morning, hoping the water would be warmer, if not more hot.
Nope! Still a bit chilly.
Came out for “breakfast” at about 7:30am. (See pic) Smdh I was amazed thay could claim a gas station spread as breakfast! Everything individually wrapped. No drinks other that caffeinated coffee or tea offered. Not so much as a napkin or plate in site, so naturally the counter was sticky & a mess (I cleaned it with tissues from my room lol) .
Oh, and don’t forget the other “guests”! DSS leaches who stay here with DSS paying for their rooms. I met a couple of them last night and was taken aback by how quickly they said that’s how they were able to stay here. They looked shady af or I wouldn’t have cared.
Lastly, tv is not compatible with ANY apps.
Todd
- 11/24/2024
Hotels.com verified review
Nothing special not very clean or updated but convenient location for where I needed to be.