Pet Friendly Lodging Reviews

We had a wonderful stay. We reserved two queens but when we got to the hotel, they informed us they had given all those away. They moved us to a large, well equipped queen with a fold out (that was the most comfortable sofa bed I’ve ever slept in). I would definitely stay here again.

In town for a show at the Moody. Super easy check in. Very welcoming staff!

Hotel was very nice, and the staff was always there to help. Valet attendants were super. They even went to the car and brought our baby stroller up to our 8th floor room when we forgot to get it out of the car. The hotel is close to a bunch of stuff to do. We loved it!

Great

While the property itself is beautiful and the bellman and valet were exceptionally friendly, our experience quickly took a disappointing turn upon entering the hotel. The older woman at the reception was extremely rude. As I approached the front desk to check in, she abruptly exclaimed, “ARE YOU CHECKING IN?” When I responded yes, she snapped, “WELL, IT’LL BE A MINUTE!” Fortunately, a younger receptionist stepped in and assisted me in a much more professional manner. The room, while aesthetically pleasing, was incredibly small, cluttered, and lacked adequate walking space. The real issue, however, occurred when we returned from an evening out on 6th Street. At around 2 AM, we discovered that our air conditioning had stopped working, leaving the room uncomfortably hot. Given the poor customer service and maintenance issues, I would highly recommend staying at Aloft across the street, where the rates are more reasonable, the staff is consistently friendly, and they offer a well-maintained café and restaurant. Additionally, they are pet-friendly without excessive pet fees or hidden “resort fees.” Overall, this hotel fell short of expectations, and I would not stay here again

I loved the customer service :)

Beautiful historic hotel in the heart of downstown Austin! Frint desk staff were friendly and professional. Room and bathroom were lovely and spacious with comfy bed and pillows! Would return!

Beautiful hotel. Staff was amazing and the room was great a very clean. I will definitely be back.

Comfort, convenience, lovely staff

Beautiful building in a great part of town close to bars on 6th and great restaurant.