Pet Friendly Lodging Reviews

Many shortcomings in a beautiful building. Check-in staff super cheerful, but our person was very difficult to understand and not especially competent in finding the kind of room we booked. She and others said the room I booked does not necessarily look like the pictures of it online, as if I should have known that. Exec King suite was supposed to have a couch, but they didn't give one. Breakfast restaurant host was gabbing on phone and rude. They advertise local car service, but after making us wait ten minutes told me their single car for that purpose had warning lights and was unusable. Housekeeping didn't come, so no coffee this morning. No tea in the room ever. Never any compensation offered for their deficiencies. It is a beautiful hotel, especially at Xmas.

Bed was hard. Had a back ache after first morning. $65-$75 was added each night for fees and taxes of all kinds. Room service was VERY expensive. Parking was exorbitant as well.

Body wash and shampoo could use a upgrade

Loved this hotel! So much to do within the hotel itself and very centered.

Beautiful Christmas decorations throughout the hotel lobby. I was disappointed my reservation to have a Chalet on the rooftop was not honored. The cabana we were given instead was super cold. I changed my reservation from 4 to 6:45 because thats the time I was given for a Chalet. I would have kept the 4pm time while the sun was out had I known I would be in the cold air. Crystal was the manager who switched up when I visited the roof on Friday. Shatara, the server assigned to our cabana was wonderful and provided superior service, but she couldn't make up for the cold.

It’s a very nice hotel but we waited for valet 25 minutes and we ended up calling a uber

Towels were scratchy, bed comfortable, a/c worked well.

They were amazing! Considering that hotel has been open since 1912 it looks fantastic! Christmas tree was beautiful. Staff was wonderful! Great visit!

Very attentive staff and extremely welcoming. Room was quiet and clean. Beds very comfortable.

Very enjoyable experience. Will definitely stay there again!