Pet Friendly Lodging Reviews

Okay

Television doesn't work

The hotel was clean . Are room was suite enough room for a family of 4. The free breakfast was good.

I’ve been coming to this location for a few years for work and this place is heading in the wrong direction going down. They require a $150 deposit on top of an incidental charge to stay here. If it wasn’t so convenient I would definitely find another hotel.

We checked in on 12/26 intending on staying through the morning of 12/28. We arrived, set our bags down, and left to explore. Arrived back and promptly fell asleep. on 12/27 we woke with an unexplained clogged toilet. Left the room to go to Busch Gardens. Got back at 930pm...started to unwind for the night and noticed the toilet was still clogged and there were a great deal of baby roaches crawling around plus a dead adult in the toilet with a second one running laps. I have video and pics of the roach issue. Submitted to the hotel...it took 3 calls after leaving abruptly on 12/27 when we saw the roaches crawling on the bed, specifically the pillows. After driving over night as we were no longer comfortable staying in the hotel we found baby roaches in our luggage which we had to discard. Ive attempted multiple contacts with the General Manager to discuss the issue. Fortunately the account manager Cindy refunded us the nights but after several days of calling and an email with the evidence the GM still hasn't reached back out. The bathroom light fixture was almost falling out of the ceiling and the wall electrical socket by the bathroom was pushed into the wall which is where I think the roaches were coming from. We are thoroughly displeased and await a call back from the GM to discuss the ruined luggage. I would advise everyone to stay away.

When we entered the room it had an off putting odor (very musty like the room had been closed up for several weeks). When I spoke to the desk clerk, I was given a can of Lysol spray - it helped slightly. For our 4 day stay, we did not have hot water (was tepid at best) for 3, making for very uncomfortable showering! Was told it was a boiler issue. Additionally, the room side doorknob keep falling off. When I mentioned the knob issue to the desk clerk, he stated it was a know problem for several rooms. Ice machine was out of order. While it has been recently updated, we won’t be staying here again!

This hotel did not have hot water. I did not check in until almost midnight. By the time I got in the shower it was too late. This was the worst stay I ever had in any hotel and I would like a refund from Hotels.com in full.

We stay here often visiting Busch Gardens.

M

Room was dirty , towels were dirty, couch was gross, no reg channels on tv little hot water, would not recommend