Pet Friendly Lodging Reviews

Love this hotel. Always nice, roomy, clean with very courteous staff and great amenities.

Great over night stay. Clean room, comfortable bed , hot shower & a great variety for breakfast. Everyone friendly.

complimentary breakfast was worst

I was having a bad day and the man at the front desk was so pleasant and helpful

I was "upgraded" to a 1 room suite from the studio that was booked. I was traveling with 3 older teenagers and myself, so while the room supposedly sleeps 4, 2 of the guests were expected to sleep on a small, uncomfortable pull out love seat. The linens to which appeared yellowed. The grab bars in the bathroom were not covered with the proper covers, there was a piece missing to the tub drain, leaving pipe threads exposed, and the toilet paper holder was loose. There were not enough towels in the room. Breakfast left much to be desired, but it wasn't terrible. Service was great when i asked for things and when checking in and out. I hate to complain, but i honestly expected more from a hilton brand hotel.

The room was nice, the bed was uncomfortable and hard and the breakfast was horrendous. I expected MUCH better! The overall stay was so so!

Hotel was great but Hotels.com dropped the ball on confirming reservation. On arrival we were advised we did not have a reservation and would have to resolve our issue through Hotels.com. Neither the app nor the reservation email have a direct support contact number, and I was forced to open a chat bot to navigate to a human. Although the issue was quickly resolved by the helpful agent, it took WAY TOO LONG to find a person to speak to, and the problem shouldn't have occurred in the first place. Hotels.com needs to establish confirmation protocols with hospitality vendors to provide customers required confirmations. We shouldn't have had to spend 30+ minutes after a long day on the road to check in.

We booked this hotel on the morning of our stay for one night on Saturday. Upon checking in, we found only one bath towel in the room. When I requested two more towels at the front desk, I was told, “There’s no more towels.” I explained that it was unacceptable and asked them to resolve the issue, but the unmotivated front desk staff, who had been coloring in a book during her shift, responded with, “I can’t just pull out towels from the floor.” Even toothbrushes, which should have been available, weren’t provided, and she arrogantly said, “We don’t have it right now.” While I could buy toothbrushes, towels were immediately necessary. I asked her to contact the manager or Hilton headquarters, but she refused, claiming the manager was aware of the towel shortage since Friday and wouldn’t act on it. Frustrated, I contacted Hilton’s customer service. A representative named Sam offered a refund but no solution for the towels, which was what I needed. She admitted the manager should have stopped accepting reservations when they couldn’t provide basic amenities. The situation reflected a clear lack of preparation, as the towel shortage had been ongoing since Friday. The front desk staff’s unhelpful, arrogant attitude and the overall lack of effort from the hotel made this the worst experience I’ve ever had. I trusted the Hilton brand, but this experience was deeply disappointing. I will not use Hilton hotels again.

Very nice suites good for business trip

Perfect Location for a Plano or North Dallas destination trip. Excellent service and convenient availability of breakfast buffet, larger hotel room with full kitchen, and convenient options of common groceries at the front desk!! Great Service 👍