I thought I was booking directly on the website but book online took me to a 3rd party unknowingly and I didn’t find out until I arrived at the conference and didn’t need the room. I tried to cancel a day earlier and couldn’t but assured I was only charged one day. Then received a charge for 547 for two days! I never even touched the door of the room! I would have never booked with book online if not for them tricking me! Ruined my conference with their unprofessional way of taking you from the hotel site. This was sneaky, unclear and should be illegal.
Jennifer S
- 01/17/2025
Very Nice & Clean Hotel
The hotel was very nice and clean.
Frederick B
- 08/05/2024
Comfortable and clean hotel.
Comfortable and clean hotel.
Yanitza R
- 03/04/2024
Expedia Group verified review
Best hotel in manhattan
Tracy
- 10/27/2024
Expedia Group verified review
Called for maintenance 3 times. 1 for broken toilet handle and was fixed quickly, but the maids had to know the handle was about to break and should have had replaced before I asked for it. The black out shade broke twice where the beaded rope came out of the grooves and would not work. Both time it happened at night so I had to sleep with lights glaring in the room. The shade is broken so just putting the rope back in line was not a fix. The second time I requested maintenanc it was Saturday late and no one fixed the shades. The back entrance has dirty stains and trash near smoking area. All else was good.
James
- 10/07/2024
Expedia Group verified review
Aaaaaa
Lee
- 10/02/2024
Expedia Group verified review
We were given the handicap room and the shower water spilled out over bathroom floor and slipped on the flooring .
Jason
- 09/29/2024
Expedia Group verified review
Always a nice and clean place to stay.
Derek
- 09/24/2024
Hotels.com verified review
Check in was easy and fast. The man who checked us in was great! I paid $10 for the breakfast when i booked. It did not say if it was for everyone in the room or per person, but it would have been understandable if it were $10 per person. We came down for breakfast and was told we'd be given a ticket but it would be added to the room. When finishing breakfast, we were given a ticket for $46. The lady at the breakfast area was friendly, but didnt know how it would be credited. We asked the front desk and the girl working it had no idea. She stated that the 3rd party(hotels.com) would take care of it. I was charged $46 on top of the $10 I paid initially for breakfast. The breakfast was not worth $10 even if I had been charged correctly. I am now stuck going back and forth between Hotels and Hilton bc neither say they have control of the charge to my card on file.
Other than that, the building was very nice, very clean, and close to a lot of places! I would stay again, but will be skipping the breakfast.
Laura
- 09/22/2024
Expedia Group verified review
The only negative is that sound carried easily into our room from the hallway and from the room above us. Other that that, it is an excellent place to stay.