What Others Have Said
Sheraton Detroit Novi Hotel
21111 Haggerty Rd, Novi, MI 48375
Rooms were clean. Staff was very accommodating.
The staff is always friendly. Rooms are always clean and comfortable. I would stay at the hotel again.
Rooms were clean. Staff was very accommodating.
The staff is always friendly. Rooms are always clean and comfortable. I would stay at the hotel again.
Convenient clean and comfortable.
Great choice near the Detroit airport.
Staff and amenities where great.
Very clean and up to date!
Very comfortable hotel with a professional staff. Very clean and up to date!
Great employees. No services. No reliable elevator service.
I’m 90 years old and had to walk up and down 6 flights of stairs to get to and from my room one day as no elevators were working. The staff was amazing in their treatment of customers (particularly Alicia). They definitely care about service but management doesn’t seem to support them. In addition to the elevator not working, I was unable to get change for a $20 bill at the desk or the bar. In addition, I only received room service two out of the three days I stayed here. The room lighting is really poor. You have to turn on two lamps, a ceiling fixture to get the room lit.
Nice room. Great staff. No management on premises when needed.
I found the staff to be very professional, very customer oriented and great positive attitudes. The room was very nice except for the poor lighting. The elevators broke and I had to walk 6 floors. At 90 years of age, this was a bit hard for me. There was no manager on the premises to instruct the desk clerks on what to do and they weren’t trained for such an emergency. I felt really bad for them as they wanted to do the right thing but didn’t know what to do.
We had the best stay.
The room was wonderful, pool was nice and warm. It was quiet even though there was a hockey tournament staying! Highly recommend.
Expedia Group verified review
One of the passenger elevators was out during my stay.
Hotels.com verified review
Really was surprised! Very accommodating staff! Thank you so much!
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