What Others Have Said
Sheraton Suites Philadelphia Airport
4101b Island Ave, Philadelphia, PA 19153
Hotel Stay
Very clean, nice and friendly staff. Food and drink were delicious.
Check in was quick and easy, room was clean and large with extra bedroom, shuttle to airport on time
See Above
9
Outstanding
Expedia Group verified review
Loved it
Expedia Group verified review
Staff warm, pleasant and very professional. Ladies at breakfast were friendly, service with a smile.
Expedia Group verified review
I was pleasantly surprised…our room was really clean! I really don’t like staying at airport hotels due to the frequent ins and outs but this location was definitely a hit for us.
Expedia Group verified review
Was there 7 hours - painless. Chosen for 24 hour airport shuttle - 3 per hour!
Expedia Group verified review
I had a terrible experience at Sheraton Suites Philadelphia Airport. I checked in on November 3, 2024, at 4:30 p.m. to Room 405. Just after midnight on November 4, I was locked out of my room with all my valuables inside. I went to the front desk, only to find no staff available to help—just a security guard with no authority or access. I made multiple requests for assistance and called Marriott’s customer service repeatedly, but no one could help me until morning. I was left stranded from midnight to beyond 2 a.m., exhausted and anxious. I even called the police, who confirmed it was a hotel issue. With no assistance, I had to call a locksmith, costing me $708. The hotel initially promised to reimburse this fee, only to later refuse. This ordeal showed a shocking lack of preparedness, unreliable customer service, and incompetent staffing. For anyone considering staying here, beware: you’re on your own if you need assistance in an emergency. This experience has left me with zero confidence in the Marriott brand.
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Good
Expedia Group verified review
Limited menu made worse by being out of 4 menu items. Poor customer service all around- except for check-in clerk.
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