What Others Have Said
Baymont by Wyndham Madison West / Middleton WI West
8102 Excelsior Dr, Madison, WI 53717
Hotels.com verified review
It was terrible. They fraudulently charged me for two nights when I had already paid for the room on hotels.com. they asked for a card to hold 50.00 for incidentals and when I was already frustrated because of a unreturned 50$ hold I was skeptical about it but in the end swiped my card. Additional 108.00 +50+50. When confronted about the overcharge the front desk Baymont West representative on duty refused to look into the billing and said I'm done. I said it's fraud I'ma call the police. Well she called when I was calling my spouse for added information..Officers Middleton WI. Backed her up said she could do what she wanted. Because of the 200 overcharge I was unable to pick up my rental at 9 am and am still stranded in the miserable snow instead of back on campus. Next afternoon we were refunded 58.00 but still haven't received all three 50+ holds and the room was never used because after officer's defending a local against us a threatening me of legal issues for talking Bout the fraud. Neither felt comfortable staying there. It was dirty. TV was poop. And the place stunk like sewage was spilled down the halls.
Hotels.com verified review
Clean quiet and peaceful. Best place for the City of Madison.
Hotels.com verified review
They have roaches and bed bugs !
Expedia Group verified review
The staff were friendly but over all the hotel is worn down and dingy the whole place stunk like marajuana smoke
Expedia Group verified review
People were really nice
Expedia Group verified review
Great stop on our way east. Evening staff were nice enough grab our food delivery as we were coming in late!
Expedia Group verified review
Property certainly gives bang for the buck! A two night stay at short notice we did not want to spend too much. Clean beds and bathrooms, breakfast choices were good and varied! however yoghurt in refrigerator was bad. Also FrenchToast (cooked in egg) was kept outside at room temp along with regular bread slices/ bagels. Also there is a weird "poopy" smell when you first enter f facility. Fitness room equipment was rusted, albeit working and very noisy. I was afraid one of them might break while using so we opted to go to Planet Fitness instead the next day. Did not use the pool. Check in and out were very quick. Overall good value for the price paid!
Hotels.com verified review
Bathroom sink drain pull handle not working at check in but man at desk got it repaired in 10 minutes; room was clean & bed was comfortable
Expedia Group verified review
Tv did not work very well. The bathroom looked like there was poop on the walls.
Hotels.com verified review
My stay was supposed to be at the Baymont Inn West. Upon arrival, they notified me that they had overbooked and they didn’t have a room for me. They did transfer me to the comfort Inn about a mile away and honored the rate I had purchased through the Baymont.
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