Hampton Inn & Suites Houston Bush Intercontinental Aprt
15831 Jfk Blvd, Houston, TX 77032
Expedia Group verified review
Made reservation through Expedia. However arrived only to find it had been cancelled. I received no notification and my Expedia app showed I had an existing reservation. Arthur (I believe was his name) was able to give me a room and he was quick and thoughtful.
Suzanne
- 06/17/2026
Expedia Group verified review
The hotel needs updating.
Roberta
- 06/15/2026
Expedia Group verified review
Staff was wonderful, I am handicapped and they were above and beyond helpful. The property is an older Hampton but was clean.
Jane
- 06/15/2026
Expedia Group verified review
The rooms are dated but the staff is amazing. Great for an overnight stay if you have a layover! Shuttle service was prompt!
Takara
- 06/15/2026
Expedia Group verified review
Close to the airport and near many restaurants.
Lori
- 06/13/2026
Expedia Group verified review
Hampton inn:
Sink leaking
Housekeeping came before check out and myself and my guest weren’t made aware housekeeping was every 3 days
Water didn’t get hot enough at all
Shower head spewed hot water in the back and cold in the front: uneven pressure
Spots on the walls
Iron didn’t work
Didn’t have enough towels (I had a double bedroom with a guest)
A/c kept changing to its own temperature.
Paying for parking wasn’t a bad price but I called the hotel beforehand and I should’ve been made aware of the price
I asked for late checkout when I booked, when I checked in and day of check out, offered to pay and was declined because I was not a high tiered member. How can someone book more stays, when the service and room isn’t up to par. I can’t rack up points to up my tier if my stay isn’t pleasant. It left a bad taste for my guest and myself
Lango
- 06/12/2026
Expedia Group verified review
One night stay and conveniently close to the airport. Less than 3min drive from the rental car Depot to the hotel. About 18min downtown area. No complaints.
David
- 06/10/2026
Expedia Group verified review
Fire Alarm Control Panel was beeping during our check-in. Clerk stated that they were working on it and it should be ok. At 2AM, we were awakened in our room by the fire alarm and flashing strobe light. We evacuated the room and when we reached the 1st floor, the clerk told us there was no fire, that the control panel was still not working properly. The alarm was silenced, but the strobe continued to flash in our room. We checked out and took an Uber to the airport; should have walked away at check-in.
Lex
- 06/09/2026
Hotels.com verified review
We didn't stay long just over night for an early flight. However, the staff was very helpful and understanding in returning my lost jewelry. Overall, the room very clean and well-kept. The airport shuttles were prompt with friendly drivers.