When I arrived at the hotel I was greeted by Jean. He was very pleasant. I gave him my name to check in and he could not see my reservation in the system. I started to worry as I had driven 3.5 hours for a meeting the next day and needed a place to stay. He assured me that he would take care of me and boy did he ever. In his research, he had discovered that I was scammed when I made my "reservation" at this point I was panicking because I didn't have a lot of money to spend on another room. He was so wonderful and helped me with another room at a discounted rate. Nearly half what I paid the scammers. I will be disputing the original charge with my bank. Thank you Jean for taking such good care of your guests. You truly made a scary situation turn into a great one. I won't forget you and what you did for me. You are simply amazing three.
Heather O
- 01/15/2025
Clean, helpful staff, close to UMass Memorial and downtown.
Clean, helpful staff, close to UMass Memorial and downtown. Very convenient and amenities were great.
Dana G
- 01/13/2025
Best Value
Always a great experience. Clean efficient nice pool and gym and great breakfast.
Nicholas T
- 10/25/2024
Clean and comfortable.
The hotel is clean and comfy. Staff is friendly and helpful.
Lizabeth H
- 08/25/2024
Great Experience
Clean hotel with friendly and accommodating staff.
Nancy S
- 07/07/2024
The staff was pleasant and helpful. The facility was clean and comfortable. Great stay and service.
The staff was pleasant and helpful. The facility was clean and comfortable. Very helpful staff. Very accommodating.
Jonathan B
- 06/02/2024
Well Kept
I was very happy with the cleanliness and modern look to things. Front desk was helpful. Breakfast selection was good.