Pet Friendly Lodging Reviews

The staff is always accommodating & friendly. The rooms are nice & clean. Complimentary breakfast & coffee, tea are great, most do not offer that. Close to restaurants, shopping, airport & highway! Would recommend to family & friends!

Large, spacious room. Large bathroom. Everything clean, nice bed. Breakfast was great. Large variety- waffles, eggs, sausage and potatoes. Hot oatmeal and 6 different cold cereals. Lots of fruit. Will definitely stay here again

The desk staff was not helpful. The room was in poor repair. Could not shower with the light on or it would blow the entire wall of circuts. Walls are thin and neighbora were loud

Quickest and easiest check-in. Front desk very friendly, entire hotel very clean! It is about 15 mins from the famous downtown Reno area, limited shopping and dining but we only stayed 1 night so wasn't a big concern

8.4 stars is extremely generous. Terrible customer service and overall quality of stay. My mother fell getting into the shower and injured her wrist/arm, due to the hotel having no floor Matt. Informed hotel Staff and was told they would have house keeping come to the room and they never showed up - we had to put a towel on the floor to shower. Complained again and was told they would have the manager call me never heard from anyone. Complained at check-out about overall service, requested a formal report/documentation of incident and was told there was no formal written process. Condition of hotel is rundown, toilet had a ring inside of it, couldn't get housekeeping services (additional towels), and breakfast tasted old/nearly spoiled. WILL NEVER STAY HERE AGAIN and will DON'T RECOMMEND THIS HOTEL.

Nice hotel! Clean room and enjoyable breakfast. We would stay there again.

The property is centrally located. The room was comfortable, but they didn't provide cleaning service. The breakfast was good and varied.

It was ok. Location seemed cleaner and safer than downtown Reno. Just overpriced for a very ordinary room, nothing around in walking distance for dining or shopping

We stayed here 6 nights and the room was only cleaned once. We saw the sign in the bathroom that it would be cleaned every other day. We finally had to ask for room cleaning, then were told our room is only cleaned by request. So the sign in the bathroom saying housekeeping is done every other day should be taken down!

Started with no greeting from front desk staff who then proceeded to take calls without acknowledging our presence. I almost reached over the desk and put the phone on hold for her when she continued answering new phone calls. We were not given info regarding WiFi or breakfast. The rooms are outdated and in need of repair and a good cleaning. Do not recommend.