Had a wonderful experience! Great customer service, clean room.
Steve A
- 03/28/2024
Expedia Group verified review
Very welcoming
Simone
- 11/14/2024
Expedia Group verified review
We could not adjust the water temp in our shower. At times it was extremely hot.
Anthony W
- 11/14/2024
Expedia Group verified review
Service desk couldn’t care less. Thin walls & noisy neighbors. Snacks & cleanliness of lobby was appreciated & Bfast was fine enough. Everything just fine. Nothing to complain about and nothing to be happy about.
jenean
- 11/13/2024
Expedia Group verified review
Have a a great time
Dawn
- 11/10/2024
Expedia Group verified review
When checking in to this property, they had a stand for only three nights so I had to call in and speak with a representative from Expedia being that we booked through them
Come to find out the reservation was lost
Then two days later, there was a boiler issue at the property, so there was no water all day
We spend the day in the city and when we return, the water was working, but it was only hot water no cold water
I called downstairs and requested maintenance to come up and they never came up
Housekeeping did not come up and clean our room every day, even though we did not have the do not disturb sign up
When I spoke with the front desk, I got the impression that they really did not care
I understand things happen, but it’s all in how you resolve the issues
They clearly do not care about their guests
It is the worst hotel I’ve ever stayed in and I do not recommend it
Tara
- 11/07/2024
Expedia Group verified review
Excellent location. Accommodating staff clean and well kept.
Denise
- 11/03/2024
Expedia Group verified review
Ice machine and soda dispensing machines ate too noisy (75 db) prevent any rest
Luis
- 11/03/2024
Expedia Group verified review
The room was spacious, and the restrooms were very clean. However, there was no freezer in the room, but there should have been. Walkable distance from the hotel to nearby bus terminal if you want to go to Time square or Brooklyn bridge. Breakfast was really good.