The hotel itself was great but this third party booking site is sleazy. They make you think you are booking directly with the hotel, only to find out that there is no way to modify the reservation at all and your Hilton Honors account won’t be credited even though they have a field to enter it in. If I had paid closer attention (my fault), I would have realized that the same non refundable rate is available on Hilton.com. Book direct!
Friendly and accommodating staff. Pleasant experience.
The hotel was clean and had up to date facilities. The staff was friendly and helpful. Overall experience was a good one. Also the chocolate chip cookies were very good.
Timothy H
- 09/15/2024
Outstanding!
Kevin at desk was so helpful with check in and later when my husband was ill.
Kevin did CPR until EMT arrived. He’s so brave and kind. Exemplary employee.
Mary L
- 08/13/2024
Great Experience!
The check in staff was exceptionally helpful in providing us with a dog friendly room on the first floor! Jane at the front desk went above and beyond in helping us. Super kudos to her for outstanding customer service! Liz who ran the morning breakfast room was so friendly and helpful! Not only was she attentive to the needs of her guests, she made a delicious pot of oatmeal! Housekeeping staff was extremely helpful and took the time to ensure we had the clean towels and other items we needed. We really appreciated their efforts to keep us comfortable. All in all, we had a great experience and will certainly be returning the next time we visit Rhode Island!
Christine N
- 04/28/2024
Very nice stay.
Clean and comfortable.
Cassandra V
- 04/15/2024
Comfortable
We stay there often. Always comfy.
Mary L
- 12/29/2023
Great Visit
Our visit was great, no problems at all. Will def. return for future visits!