Pet Friendly Lodging Reviews

One of those Hamptons which requires some remodeling. Old air conditioning units, foggy window, some old conditions generally. Staff was super friendly!

Staff came in

The room was big but not well maintained. The toilet was very low because of the tile not being replaced under toilet. Something was spilled on the sheets, so we stripped the bed. They made the bed but did not replace the sheets. We had to ask. They did not give clean washcloths x2, just bath towels. The hot tub and pool were amazing. Breakfast was standard hotel style. Staff were very nice.

So many odd issues with the stay, and I’ve stayed here several times before. I stay in a room that has a handicap accessible bathroom and found that the paint on the walls was extremely worn out/dirty/peeling. The “clip” that holds the shower head in place was broken but instead of replacing, they just glued it so it didn’t work to actually hold the shower in place. The electronic blinds were not working on one side. Took a long time but someone came to fix it (a male, alone, while I’m a female also alone in the room - even though the front desk lady told me she would come with the maintenance man yet she didn’t) and after fiddling with it was told he’d come back later to finish. I left. 7 hours later I was back and it was still broken. I had to make several more calls for them to fix it. A/C unit was broken. It would come on for cold or heat but zero way to control the fan on it. So it would come on randomly throughout the night and every time would wake me up because it was insanely loud with each startup. Breakfast was the worst I’ve ever seen it at any Hampton. First day: sausage patties were burnt and super hard. 2nd day: same potatoes from day before and the oatmeal had ZERO liquid, dried and burnt to the container. Alerted the kitchen crew and they seemed irritated that I even mentioned it. 3rd day: same potatoes as first 2 days and more dried out, not even fully cooked oatmeal. Containers of toppings for waffles were basically empty too. 2/10 do not recommend.

It smelled nice but looked pretty beat up anywhere other than thr common areas. The breakfast was small and not like the pictures.

The staff was super friendly. The room was very clean comfortable bed will come back and stay again. Come here every year.

Charge for an upgrade but didn’t get it. I will not stay at a Helton again.

Clean room, friendly staff. Breakfast okay, but they ran out of plastic forks, which means no one is monitoring inventory. Mattress rock hard, no support. Room layout odd, with tv hard to see from the bed. Furniture/decor assembled at random, like a college apartment. No towel hook within reach of the shower. Towel hook for sink crammed up by soap dispenser on wall. Does no one ever walk into these rooms and look around? The entire atmosphere is one of thoughtlessness.

Breakfast was great and the staff was nice but I booked this room for my son a swim party and I got the suite so it would sleep everyone comfortably but when We pulled out the sleeper couch there were sheets on it they were dirty and hadn't been changed. So nobody had changed it it was dirty. I ended up having to take my son home so he could sleep in his own bed. I'm very disappointed

Room was clean and very spacious. Staff were friendly and helpful. Breakfast had a variety of options. Beds and pillows were comfortable. Would stay here again.