Friendly people, helped us with parking and checking in. A very nice area, this will be our place to stay every time we come to Santa Monica!
Johanna A
- 04/11/2024
Great hotel and great staff!
Great hotel and great staff! Arrived early and staff let us check in; if we can will only stay at these hotels.
Robert T
- 10/17/2023
Hotels.com verified review
I will not go to this hotel next time I am in Santa Monica. My bed was wet when I got to the room.
Tina
- 08/13/2024
Expedia Group verified review
Mann was great in the parking garage.
Ben Martin
- 08/09/2024
Expedia Group verified review
Fantastic rooms- great valet service, awesome location
Susan
- 08/02/2024
Hotels.com verified review
Everyone we dealt with was polite and willing to help in any way they could. It made the stay very pleasurable
Terry
- 08/02/2024
Expedia Group verified review
Valet parking was great. Check-in and check-out people were not friendly or welcoming. The refrigerator in our room didnt work. The floor lamp didnt work. I did a load of laundry - $8 for wash and dry. My clothes did not dry and there was no option to dry a little more - I needed a full $4 rate again. I was NOT happy! Nowhere to sit and wait for laundry. Elevator door kept closing on (hitting) my mother who uses a walker and moves slowly. After check out i realized I'd been charged $140 - no clue why. Certainly the little box of laundry soap wasnt $140.
Marie
- 08/01/2024
Expedia Group verified review
The best part of this property are the Valets! So kind, engaging and fast (though they could clearly use more as these guys were working hard!) Front desk staff seemed very unfamiliar with the area-suggesting it would take an hour to drive to the beach (took less than 10 minutes on a busy weekend morning) or dinner recommendations. The surrounding area is DIRTY-so many unhoused persons just right outside the hotel, filth and garbage everywhere outside. There is a Target and Trader Joe's across the street so that is nice. Rooms are fine-clean and average just so noisy with the bus line/metro next door
Dan
- 07/30/2024
Expedia Group verified review
Shower water pressure was terrible. Barely any water coming out. They charge way too much for valet parking and that is the only option since you cannot self park.