Facility and accommodations were very good, but customer service is lacking.
My husband and I found this facility to be very clean and comfortable. The room we had was very clean and I particularly enjoyed the shower and had a very comfortable mattress, which meant a very restful night. The air conditioner was not to loud as in some Inns I have stayed in. I cannot give this Inn a five star rating. This Inn had a Bar and Grille. My husband and I wanted to order a meal around 7:30 pm and was told that they could not accommodate our request because the kitchen was busy with a reunion party. I really don't know why that had anything to do with us getting a meal. There was no one else in the Bar ordering a meal. We couldn't even get chips and salsa. We found that very frustrating. Then for breakfast at 8 am, the next morning, a prime time to be ready for customers to eat and get a hot cup of coffee; both regular coffee urns were completely empty. I had to ask the kitchen staff, where only one person was working to make more coffee. We then had to wait 30 minutes for the coffee to arrive. They also ran out of milk for the breakfast cereal. It seemed the staff felt put out and offered no apologies for not providing this service to a paying customer.
Kathy F
- 06/27/2024
Expedia Group verified review
The gym was fantastic. It's rare to see a hotel gym with so much great equipment.
Diane
- 11/10/2024
Expedia Group verified review
Staff made goody bags with friendship bracelets for the Taylor Swift concert. Very thoughtful
Julie
- 11/08/2024
Hotels.com verified review
We had two nights bokked. Called and told them to hold reservation and we would cover cost of firth night. Showed up and they gave away our room after traveling for 15 hours. Never again! Cant trust the name if thats what they do.
Christian
- 11/04/2024
Hotels.com verified review
Very nice. Felt sterile like a doctor's office. Well done.
Megan
- 11/01/2024
Expedia Group verified review
Great hotel
Brandi
- 10/29/2024
Expedia Group verified review
Great swimming pool. Not too crowded in the off season. Excellent breakfast except the coffee is terrible. Clean, spacious rooms. Web connected TVs with YouTube, Netflix etc ready to go. The bar is very basic. Not the most vibrant area of the town. I think it is GREAT value in the off season for Indy car racing
Basar
- 10/28/2024
Expedia Group verified review
Was a modern clean place, area okay not great. Thought it was very expensive for what it is and on that basis won’t stay again.
Rob
- 10/26/2024
Expedia Group verified review
Great stay and very clean. Staff was very accommodating.