What Others Have Said
Homewood Suites By Hilton
35 Middlesex Turnpike, Billerica, MA 1821
Expedia Group verified review
La famille était satisfaite de notre séjour merci Expedia
Expedia Group verified review
Breakfast consists of the usual continental US buffet and is OK. However we sat in a table that was not cleaned and was pretty sticky. Parking was very easy and convenient. The room we got was nice, large, and had a kitchen. There was however some noice outside the room coming from the outside AC engines that was a bit disturbing especially at night time. Special mention to Paul at the reception who was superhelpful when we requested several items. Paul really took the time to provide us with what we needed (unlike the previous person at the reception desk to whom we requested the same thing), The hotel is nicely located inside some wood forest and not too far from Boston. Overall, I would not hesitate to book there again in the future.
Expedia Group verified review
Clean, staff very helpful
Expedia Group verified review
I’ve stayed here before and find it clean and comfortable. Great for pets.
Hotels.com verified review
Everything was generally fine, but the breakfast was a bit inadequate.
Expedia Group verified review
Some of the staff were not very helpful. My Granddaughter got sick, and when I called the front desk, as there were no cleaning items in the room, I was told that Housekeeping had left for the day, and I could come to the front desk for some rags. Fortunately, when I left my room, Housekeeping was a few doors down from me and they took care of it. The elevator went down nightly for some reason. It would be working again in the morning. As a 65 year old man, with a heart condition, twice I had to climb the stairs to the 4th floor, where my room was. Both times my blood pressure was extremely elevated from the exertion. The Housekeeping staff were very nice. Some of the Front Desk staff were nice, some not so much. The young lady that checked us in was very nice. The complimentary breakfast was very good, as hotel breakfasts go. When a particular item ran out, the staff was quick to replace it. All in all, they stay was a mixed bag of very good experiences, and not so good experiences.
Hotels.com verified review
I would’ve gave this hotel a really good review however the upper management is horrible. An incident occurred with my son due to the hotel negligence and required a simple apology. However until this day I still have not been contact by the general manager. The elevator did not work for the last two nights. And I understand everyone is understaffed however requesting something two days in a row and nothing be done is very rude
Expedia Group verified review
Good service but they don’t have they don’t bring garbage bags or blankets only if you ask
Expedia Group verified review
Awesome two bedroom suite. Staff was very friendly. I would recommend especially traveling with children. Will definitely stay again.
Expedia Group verified review
Pool was closed the first day and not clean the second day (it was also freezing)
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