The customer service was outstanding. Accommodations were good.
Patricia P
- 10/13/2024
Expedia Group verified review
The hotel is completely under construction, starting with the valet and the entire lobby! Pool was very nice! My room was not cleaned correctly I found food in the freezer from the prior guests. I expected a better outcome.
Lizandra
- 11/07/2024
Expedia Group verified review
DO NOT stay at this hotel, it was the worst I have ever booked at. I have many photos and this review box doesn't allow enough characters for me to type everything that was wrong with the hotel but you definitely will be disgusted if you have to stay here. The hotel was DISGUSTING, every carpet was filthy, our room had exposed nails coming up through the floor, there were stains on the floors, on the pull out couch, and just overall was worse and dirtier than a cheap motel. We have photos of two different kinds of bugs, cockroaches and what I believe are bed bugs. It wasn't just one room, every room we were moved to had bugs and was filthy. When we told the front desk they didn't even seem surprised. We had to be shown multiple different rooms and every floor of the hotel was filthy. One manager did give us a discount for two nights, but I wouldn't have paid a cent for this hotel if I had a choice. We had booked in for the weekend Taylor Swift was in town so every other option was also already booked. Every time we walked past the front desk someone new was complaining about the hotel. I tried to speak to another manager about a different issue and she was so condescending and rude. A worker tried to get me to give my phone over so he could scan a QR code and leave a review - that must be the only way they have good reviews. They can't be genuine. Would leave negative stars if I could.
Joshua
- 11/06/2024
Expedia Group verified review
Great place
Janet
- 11/04/2024
Expedia Group verified review
Anniversary trip ruined. I didn't learn of the mold smell until after the payment was made and couldn't get anybody on the phone to resolve the issues and I'm still fighting to get my money back because I never did even check in.
Tamairo
- 11/01/2024
Expedia Group verified review
Worst experience
Srinivasa
- 10/30/2024
Expedia Group verified review
The beach is very unique
Philbert
- 10/30/2024
Expedia Group verified review
The rooms don’t look like the pictures on the web site
Rosa
- 10/29/2024
Hotels.com verified review
Put us in the wrong room broke microwave no hot water maid was rude never coming back