I made a reservation for the room with the claw bathtub.I was promised that room.I have the reservation confirmation that says room with the claw bathtub.The gentlemen at your front desk just said sorry that room Is taken.I looked at alot of hotels specifically looking for that tub,i liked how your hotel was decorated a d was really looking forward to my stay.Feeling like I was just given the runaround with people who really did not care.
Chayle R
- 07/15/2025
Expedia Group verified review
Beautiful hotel, clean room, friendly and helpful staff.
Eve
- 04/22/2026
Hotels.com verified review
Very good location and pretty hotel with nice amenities
Adina
- 04/22/2026
Expedia Group verified review
Great clean and fun room!
Kati
- 04/21/2026
Hotels.com verified review
Very close to the UT Austin and the concert venue, the overall environment was clean, and the staff was very welcoming. It was a fantastic trip.
SHU-WEI
- 04/20/2026
Expedia Group verified review
Great place to stay
ERIC
- 04/20/2026
Expedia Group verified review
This Hotel has a unique flare about it. It was very clean and the staff were very friendly. Will definitely stay here again.
erica
- 04/20/2026
Hotels.com verified review
We stayed at Down Right Austin one night when were in town for a concert. The room was comfortable and clean. When we asked for an extra blanket one was delivered in a few minutes.
When we arrived at our room and opened the door we were greeted by an sweet cocker spaniel and a confused man who, rightly, wondered why we were opening his door.
I short trip back to front desk was all it took for us to be reassigned to an unnocupied room. There will always be mistakes, if they are corrected quickly and effectively, then they are no more than minor inconveniences.