Overall very good! Embraces is 1980s roots.
Take confirmation of any package offerings because this platform did not transmit the free parking or the food credit. (Check-in employee immediately honored it.)
Two out of the four front desk employees were very friendly and one remembered my name later.
Room was very comfortable after they promptly fixed the thermostat. There needs to be better lighting above the sink. Shower products are great but the lotion does not have a pleasant smell.
The quick service breakfast place is overpriced (even for a hotel) and needs one more cook because it was slow.
Verified traveler
- 12/16/2024
Hotels.com verified review
Will not ever stay at Downright again. Hotel has quality control problem. Small but very irritating details that make a person’s stay a positive experience. No soap at the bathroom counter and no trash can in bathroom. Hair dryer would not plug into wall. Took the dryer downstairs and gave to any employee who said he would take care of it. Three hours later when I returned to the room it had not been delivered yet. Called front desk and they had it sent to my room. It wouldn’t plug into wall either. Third time was a charm. The kicker was I stayed at the hotel last year and the toilet paper holder was dangling off the wall. This year, the same exact thing happened! What are the odds? But the coup de grace was that breakfast bar ran out of coffee by 7:15 AM! That is inexcusable!
Melissa
- 12/16/2024
Expedia Group verified review
Breakfast and resultant are not good. Low quality food.
Mani
- 12/16/2024
Expedia Group verified review
Great stay
Meade
- 12/15/2024
Hotels.com verified review
Beautiful room with a great view of Austin! Super comfy beds, too. I really like how you have to use a key card on the elevator, for added security.
All staff members we encountered were super helpful and friendly.
Judith
- 12/15/2024
Expedia Group verified review
Up to date, clean and convenient setup.
Brian
- 12/15/2024
Hotels.com verified review
Such a great find! Very eclectic and original. Food was great, drinks were great, room was comfy, clean and quiet.