What Others Have Said
MainStay Suites
144 Merchants Drive, Knoxville, TN 37912
Expedia Group verified review
Good
Expedia Group verified review
Sleep good
Hotels.com verified review
The lobby area was very simple. The rooms were very nice. The rooms had great space. The breakfast didn’t have many options but at least there is a Starbucks and a Cracker Barrel at a walking distance.
Hotels.com verified review
Very average. Not sure where those giving exceptional ratings have been staying. I will say that the staff attempts to keep things clean, it would appear. The place is just old. The beds were clean and comfortable, the room and bathroom was clean for the age. The hotel overall was clean. There is an odor to the place, which multiple air fresheners tells me they are working on eliminating. Our room smelled like cats. The location isn't great and not real conducive to a peaceful night. The AC was really loud - which drowned out the traffic noises, but.....lol Breakfast seemed decent. Waffles, cereal, breads. No hot eggs / protein, but a good selection of cold items. Again, efforts seem to be made to keep the place relevant, but the negatives keep it very average. And I paid $10 less for a night at another hotel during same trip that was wayyy better than this one.
Hotels.com verified review
very clean, no riff raff hanging out that I see at other hotels.
Expedia Group verified review
On the second day, the staff was so rude, i kept waiting and waiting while she was on the phone casually talking and I know it was not business related. They told me they were out of towels on the third day. On the fourth day, they didn't send the cleaners to come get the towels from my bathroom even though I had requested in the morning. And by night time when I called the receptionist, he said, oh its because my room was not on their list. I will never book this type of place ever again
Expedia Group verified review
The kitchen was perfect addition to our long weekend. Continental breakfast was basic, but good - boiled eggs, waffle, cereal, yogurt, muffins. Overall a great place for the area!
Expedia Group verified review
Like the cleanliness like the kitchen and love the location and also love that it was pet friendly because we have a dog
Expedia Group verified review
It was fine for the price! Staff was cool,pretty good location with Hooters,Casey’s Cracker Barrel all walking distance
Hotels.com verified review
We did not stay there overnight. I called you on the phone and tried to get your help. While I was on the phone this group of construction workers blocked my car in and I couldn't leave. Did not feel safe. The hotel was not in a good area, and I asked you to cancel my stay because the desk clerk would not and insisted that I had to go through you. We ended up staying at a Hampton Inn in a better/safer area. I hope that your staff I chatted with took care of this and sending me a survey on the stay is an oversight. Dr. Melinda S Hill
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