Disgusting room and horrible service. I booked online and choose to pay at the hotel, my wife called and informed them that we would be a very late arrival (4am) and were told that it was fine. Well they decided to charge my card without my permission, cancel my reservation and not inform me at all. When we arrived at 4am we were told our room was given away! I told them that we called and told them ahead of time to which I was told “oh we charge ahead of time to insure your coming for your stay”. The point of picking to pay at the hotel IS BECAUSE I WANT TO PAY AT THE HOTEL! There was no reason for the card to be charged ahead of time, then she tells me there is a 150 dollar hold for the stay, the hold was higher then the actual cost of the room! So we fix the reservation and go to the room, we find a bandaid on the floor, rice in the garbage disposal, mold on the pullout bed and old food on the top of the fridge, so we go back to lobby “ I’ll move your room” that’s it! That woman has the worst customer service I’ve ever seen. No apology, no compensation, nothing. I wouldn’t ask anymore to stay here and we will not be coming back
Brandon
- 07/24/2026
Hotels.com verified review
Property has discontinued breakfast. Nice pool area but “closed” Good value for the price.
Arville
- 07/24/2026
Expedia Group verified review
My first stay was great I had a good room it was clean stocked etc. However, during this stay the room didn’t have a working coffee maker. The bathtub knobs were broken I did have any of the usual dishes like cups or pots and pans. I think honestly I was given a maintenance room. I don’t think they should have rented this room out. I have worked at a hotel before and I know how that works. During this stay a staff member walked into my room unannounced during the morning and woke up me and my husband scaring me half to death. I will not be staying here again. Now they want to charge extra for breakfast when it used to be included.
Brandi
- 07/17/2026
Expedia Group verified review
It’s was a good stay. My only
Complaint was the ac is on the other side of the wall so it was hard to keep it cool
Where the bed is. Staff is super helpful though. Everyone was nice. It was quiet and the pool was a nice treat as well!
Theresa
- 07/16/2026
Hotels.com verified review
This is by far the best hotel I’ve stayed at and I travel a great deal on business. It has a kitchen area which I love to cook so that’s very important to me. A full size fridge which I love. And super clean, All the extra touches in the bedroom show they care about their guest.
The cleaning staff were super nice and the front desk staff as well and that’s a rarity with everything being perfect!
I’ve wrote this one down because I will be returning when I’m in or even near this area. I can’t say enough about this place being perfect. Everyday I talked to my wife over the phone I’d go on and on about not one thing I didn’t like about it and she said that’s very rare with me! I give this place. A++
Thomas
- 07/15/2026
Expedia Group verified review
They do not have continental breakfast anymore, when i booked it said there was but sign on counter at checkin stated otherwise. The girl at check in, masked and gloved not friendly and no info. The other staff on other days all wonderful! I also didnt realize they dont give much housekeeping due to it being an extended stay place. I dont need it cleaned up, just needed towels since they dont give many. Good location
Melissa Gensure
- 07/15/2026
Hotels.com verified review
No breakfast offered at the property.
Tyler
- 07/14/2026
Hotels.com verified review
Advertised as having breakfast. Did not have anything . Not even juice or pastries.
The pool read closed two days in a row. It was not. Toaster did not work. Front desk did not know why pool was closed.