Pet Friendly Lodging Reviews

Great breakfast and comfortable beds. Workers were super friendly.

Great

I would recommend to friends.

Make sure you read all the amenities. No elevator. Place is out dated. Our tub was dirty so was our friends tub. Balcony had on chair and the door did not lock. Not worth the price we paid.

Everything

I should have paid better attention - the hotel and the water park are separate. I am not the only one to mix this up - it feels a little misleading. When I booked for a family of 5 it was with the understanding we'd be in a two queen room with sofa bed....we were put in a king bed and the sofa bed was barely twin size. They knew we were coming with three kids and that two are teenagers - where did they think we were going to put people? Stain on the curtains, stain on the sheets, jacuzzi tub was huge but chipped away. They are under renovation so this may all be outdated info soon but after our last experience I don't know if I'd stay there again.

Close to everything

Breakfast was very good. Pool looked nice. Room was clean.

We had issues trying to book the room. Then when we got there a little early, we’re told we can’t book or use the walk-through to splash Lagoon. We had to go through the front. There was no air-conditioning on in the common ways and hallways no elevator housekeeping had once we were able to check in at 4 PM. Had all the blankets laying in the hallway on the floors outside. All of the rooms were loud, obnoxious, swearing and very rude.

Room was dirty upon arrival. Only thing that was truly ready were the beds and the bathroom. Crumbs everywhere, sticky rug floor. My mom had a service dog and when I checked in, incidentals were put on a card and the front desk employee made her pay $75 in cash for a dog fee. She was refusing to give a receipt for the cash because she didn’t know how and thankfully she figured it out. The next morning we had a receipt slid under our door for a charge on my card as another $75 for the dog fee paid in cash. We were charged $150 for a service dog on a 1 night stay. I went down to the front desk asking for a refund and they had no information on our room that we paid it in cash. We were also told at that time that we shouldn’t have had to pay the $75 at all due to her having a service dog. Cash was not refunded because it was no longer in their “drawer” and couldn’t be provided in any form due to us booking through Expedia even with proof of receipt from comfort inn stating cash. We were told something was going to be done, we would be contacted and we never got that money back nor were contacted about this.