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What Others Have Said
Comfort Inn Federal Way - Seattle
31622 Pacific Hwy South, Federal Way, WA 98003
Expedia Group verified review
Lady at front counter was absolutely rude from the second we showed up. Zero parking. Entire place was filthy. Room had a horrible old smell. Breakfast was disgusting and cold.
Expedia Group verified review
The entire building could use better upkeep - from the lobby to the carpet in the rooms. The lobby smelt like burnt Marijuana the vast majority of our stay and felt dirty. The rooms were poorly kept with the carpet being duct taped down and the shower felt gross. Staff was unable to provide more than two fresh towels the entirety of our stay.
Hotels.com verified review
Hot tub was closed, people working in breakfast were not very friendly, food wasn’t that great! Someone either smoked inside or push the emergency exit so there was a whole lot of unnecessary drama right before we left!
Expedia Group verified review
We were not informed that the room would not be cleaned and amenities replaced. We were told they were out of soap and we had to use the shampoo to wash our hands and shower. They did not give us washcloths so we used the hand towels. We did ask them for clean towels but we had no coffee in our room the next day. The TV went out and I called the desk and received no help. We will never use this hotel again.
Hotels.com verified review
Terrible will never stay at this property ever again.. microwave did not work, the blow dryer did not work, the bed wer the worst and so uncomfortable and there was pee on the seat when we arrived.. absolutely disgusting !!!!!!!The staff was rude ...
Expedia Group verified review
My room smelled like cigarette smoke and there were no other rooms available.
Expedia Group verified review
The hotel
Was fairly clean and location was good. The sink Freon didn’t drain well, there were no wash clothes either
Expedia Group verified review
First it took 40 minutes to get checked in because they're extremely under staffed. Then I go to shower and there's literally NO hot water . The girl at the front told me it was because the building was old. No where in the description does it say there's no hot water . I stayed in rn 405. The remote didn't work for the TV. The phone didn't work to call the front desk. Id absolutely NEVER stay here again nor do I recommend anyone else do either. Id give it a zero if I could.
Expedia Group verified review
I loved the staff. They were always there to help with anything we needed. This hotel is located in a wonderful spot. There are a lot of places to shop and if you don’t want to drive, you can go to the transit center which is less than a mile away and catch a train or bus. Our time there was wonderful and I can’t express my gratitude enough.
Expedia Group verified review
Pets are allowed in these rooms and the rooms smelt like it. Carpet is dark so can’t see if has pet stains. Curtains are stained. Beds were clean but smell and carpet smelt like pets. I spray some fabric disinfectant, Clorox wipes the headboards and left window open for a whole day to try and air out the room smell. The hot tub was down, as well as 1 elevator. Breakfast was okay.
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