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What Others Have Said
Comfort Suites The Colony - Plano West
4796 Memorial Drive, The Colony, TX 75056
Expedia Group verified review
The worst hotel i ever stayed in, extremely unclean, roaches & mold smell not to mention stains in the bed & sofa.
I will not recommend this to anyone!!
Hotels.com verified review
The hotel can improvise on a lotnof things
Expedia Group verified review
We tried to check in early. They told us it was going to be an additional $50. We agree to the terms and at the end they charge us $60 very disappointed. And top of that after our second night, our room was infested with cockroaches. It was pretty disgusting. This will be the last time we go to this hotel.
Expedia Group verified review
Pool was closed , window leaking and ants on the wall .
Expedia Group verified review
Perfect little spot along with clean rooms
Expedia Group verified review
Ice machines seemed mostly out of operation, seems to be more and more common in budget properties.
Other than that the room was nice and chilled coming in late, dark, quiet, and a comfortable bed (pillows weren’t my favorite, and no variation between them as far as fill type or soft to firmness, but I’m particular and always bring my own).
Hotels.com verified review
I will not be staying here again. The carpet in my room was so dirty, the water from my shower turned black when I stepped in. The bathroom door was missing hardware, so I could not shut the door. The toiler paper dispenser was rusted and disconnected from the wall. The bathroom exhaust fan was not working and the vent was rusted. The air conditioner could not keep up to the temperature setting. Staff seemed disengaged from guests - on their phone in the lobby instead of behind the desk. Bad experience and not worth the money paid.
Hotels.com verified review
Check in was good and the young lady working the desk was friendly. That was the only good part of the stay. The continental breakfast was poorly maintained. The building is rundown. There were wires hanging from the ceilings. The bathroom was disgusting and in dire need of a renovation. There were some sort of flying bugs, probably gnats, all over the property. The pool was not available and the excuse was it was being remodeled, but there was no visible work being done. The property was apparently owned by the usual suspects that are notorious for running a poor establishment. Come on Comfort, do better. Do not get your room here.
Hotels.com verified review
Omg where to start. If I could send pics I sure would
Both blankets form and coffee maker was disgustingly dirty and breakfast was incomplete housekeeping is foul mouthed
Place smelled of pot bad!
Expedia Group verified review
This hotel was run-down. Upon walking into the hotel, it smells of mold. The elevator was never cleaned during the 3 days we stayed! Let's start with the room! In the bathroom, the toilet was loose the toilet paper holder came out of the wall. GROUT VERY DIRTY! Next half the room floor was soaked by the window ac unit again mold in the air .. The beds had stains and smelled of body odors.. 100% the worst property I have stayed in .
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